Login Page - Create Account

Support Board


Date/Time: Sun, 08 Sep 2024 00:22:33 +0000



v.2646 crashed despite not using the move-stop-to-breakeven functionality

View Count: 101

[2024-06-27 19:06:05]
User753428 - Posts: 161
i'm using denali data + cqg routing.

i placed a trade with just one attached order, which was a stop order.

midway during the trade, i canceled the stop order using my personally designated keyboard shortcut for 'Cancel All'; never once did i use the move to breakeven functionality to move my stop.

after the price hit my target and my trade was closed out, a few seconds later, sierrachart crashed.

i don't even know how to get the message log for this since sierrachart crashed before i could even take a look at the message log.

obviously, i've upgraded to v.2651 for now but i felt the need to provide a datapoint since this still happened despite not using the move stop to breakeven functionality.
[2024-06-27 19:12:00]
Sierra_Chart Engineering - Posts: 16292
Let us know if you continue to see the issue with 2651. But hopefully an issue like this was very rare in the past.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2024-06-27 19:12:16

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account