Support Board
Date/Time: Sun, 24 Nov 2024 03:38:31 +0000
Unable to connect to Rithmic apex server.
View Count: 279
| [2024-06-22 06:11:35] |
| User188445 - Posts: 11 |
|
Hi, I am unable to conenct t rithmic data service. I have logged into Rtrader pro and put my login into sierra as well. |
| [2024-06-24 14:13:36] |
| John - SC Support - Posts: 36238 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-25 05:39:54] |
| User188445 - Posts: 11 |
|
2024-06-25 05:37:20.233 | Software version: 2627 64-bit 2024-06-25 05:37:20.233 | Primary Thread ID: 16896 2024-06-25 05:37:20.233 | Usage end date: 2024-07-04 2024-06-25 05:37:20.233 | Enabled for: Advanced Features 2. 2024-06-25 05:37:20.233 | Enabled for: Sierra Chart Historical Data Service. 2024-06-25 05:37:20.233 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-25 05:37:20.233 | Enabled for: Delayed Denali Exchange Data Feed. 2024-06-25 05:37:20.233 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-25 05:37:20.233 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-06-25 05:37:20.233 | Custom symbol settings values: enabled 2024-06-25 05:37:20.233 | Chart Update Interval: 500 2024-06-25 05:37:20.233 | Intraday Data Storage Time Unit: 0 2024-06-25 05:37:20.233 | Time Zone: +00:00:00 (UTC+00) 2024-06-25 05:37:20.233 | 2024-06-25 05:37:20 Local computer time in UTC 2024-06-25 05:37:20.233 | 2024-06-25 05:37:20 Local computer time in SC Time Zone 2024-06-25 05:37:20.233 | Program path: C:\SierraChart\ 2024-06-25 05:37:20.233 | Data Files path: C:\SierraChart\Data\ 2024-06-25 05:37:20.234 | OS Version Number: 10.0 2024-06-25 05:37:20.234 | Locale Setting: C 2024-06-25 05:37:20.234 | DLLs: ClusterChart.X64.dll, ClusterChart.X86.dll, ClusterVolume.X64.dll, ClusterVolume.X86.dll, OrderFlowsTrader.X64.dll, OrderFlowsTrader.X86.dll, UserContributedStudies_64.dll 2024-06-25 05:37:20.234 | Allowed protected custom studies: 2024-06-25 05:37:20.234 | Crash reporter started: true 2024-06-25 05:37:20.234 | | Number times message added: 1 2024-06-25 05:37:20.758 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:37:20.758 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:37:20.758 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:37:20.758 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:20.773 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:37:20.773 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:37:20.773 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:24.787 | 2024-06-25 05:37:24.788 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:37:24.788 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:37:24.788 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:37:24.788 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:24.818 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:37:24.818 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:37:24.818 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:28.813 | 2024-06-25 05:37:28.813 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:37:28.813 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:37:28.813 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:37:28.813 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:28.833 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:37:28.833 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:37:28.833 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:28.863 | File >> Reconnect selected. 2024-06-25 05:37:28.863 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:37:28.863 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:37:28.863 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:32.878 | 2024-06-25 05:37:32.878 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:37:32.878 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:37:32.878 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:37:32.878 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:32.894 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:37:32.894 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:37:32.894 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:36.901 | 2024-06-25 05:37:36.901 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:37:36.901 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:37:36.901 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:37:36.901 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:36.915 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:37:36.915 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:37:36.915 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:40.933 | 2024-06-25 05:37:40.933 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:37:40.933 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:37:40.933 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:37:40.933 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:40.949 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:37:40.949 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:37:40.949 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:44.945 | 2024-06-25 05:37:44.945 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:37:44.945 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:37:44.945 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:37:44.945 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:44.975 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:37:44.975 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:37:44.975 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:49.002 | 2024-06-25 05:37:49.002 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:37:49.002 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:37:49.002 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:37:49.002 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:49.017 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:37:49.017 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:37:49.017 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:53.026 | 2024-06-25 05:37:53.026 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:37:53.026 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:37:53.026 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:37:53.026 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:53.042 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:37:53.042 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:37:53.042 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:57.042 | 2024-06-25 05:37:57.042 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:37:57.042 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:37:57.042 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:37:57.042 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:37:57.057 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:37:57.057 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:37:57.057 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:01.059 | 2024-06-25 05:38:01.059 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:01.059 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:01.059 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:01.059 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:01.075 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:01.075 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:01.075 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:05.079 | 2024-06-25 05:38:05.079 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:05.079 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:05.079 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:05.079 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:05.094 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:05.094 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:05.094 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:09.090 | 2024-06-25 05:38:09.090 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:09.090 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:09.090 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:09.090 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:09.105 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:09.105 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:09.105 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:13.104 | 2024-06-25 05:38:13.105 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:13.105 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:13.105 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:13.105 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:13.120 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:13.120 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:13.120 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:17.132 | 2024-06-25 05:38:17.132 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:17.132 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:17.132 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:17.132 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:17.147 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:17.147 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:17.147 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:21.171 | 2024-06-25 05:38:21.171 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:21.171 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:21.171 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:21.171 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:21.186 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:21.186 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:21.186 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:25.191 | 2024-06-25 05:38:25.191 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:25.191 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:25.191 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:25.191 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:25.208 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:25.208 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:25.208 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:29.209 | 2024-06-25 05:38:29.209 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:29.209 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:29.209 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:29.209 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:29.210 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:29.210 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:29.210 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:33.219 | 2024-06-25 05:38:33.219 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:33.219 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:33.219 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:33.219 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:33.234 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:33.234 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:33.234 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:37.242 | 2024-06-25 05:38:37.242 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:37.242 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:37.242 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:37.242 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:37.257 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:37.257 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:37.257 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:41.274 | 2024-06-25 05:38:41.274 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:41.274 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:41.274 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:41.274 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:41.290 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:41.290 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:41.290 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:45.291 | 2024-06-25 05:38:45.291 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:45.291 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:45.291 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:45.291 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:45.314 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:45.314 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:45.314 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:49.331 | 2024-06-25 05:38:49.331 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:49.331 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:49.331 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:49.331 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:49.347 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:49.347 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:49.347 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:53.340 | 2024-06-25 05:38:53.341 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:53.341 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:53.341 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:53.341 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:53.358 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:53.358 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:53.358 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:57.373 | 2024-06-25 05:38:57.374 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:38:57.374 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:38:57.374 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:38:57.374 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:38:57.389 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:38:57.389 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:38:57.389 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:39:01.387 | 2024-06-25 05:39:01.387 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:39:01.387 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:39:01.387 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:39:01.387 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:39:01.402 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:39:01.402 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:39:01.402 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:39:05.412 | 2024-06-25 05:39:05.412 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:39:05.412 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:39:05.412 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:39:05.412 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:39:05.413 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:39:05.413 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:39:05.413 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:39:09.424 | 2024-06-25 05:39:09.424 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2024-06-25 05:39:09.424 | Rithmic Direct - DTC | Remote address is not set. 2024-06-25 05:39:09.424 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-25 05:39:09.424 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-25 05:39:09.440 | DTC Client socket (0) | CloseSocket call. 2024-06-25 05:39:09.440 | Rithmic Direct - DTC | Disconnected. 2024-06-25 05:39:09.440 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. |
| [2024-06-25 11:45:07] |
| Sierra_Chart Engineering - Posts: 17154 |
|
We want you to restart Sierra Chart and see if the problem is resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-25 15:45:28] |
| John - SC Support - Posts: 36238 |
|
Also, please update to the latest release. There were some changes from Rithmic that require the latest release. Follow these instructions to update: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-26 13:21:10] |
| User188445 - Posts: 11 |
|
I am getting " Connection error message from service: Rithmic Direct - DTC Logon error recieved from server : permission denied " |
| [2024-06-26 13:27:40] |
| Sierra_Chart Engineering - Posts: 17154 |
|
Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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