Support Board
Date/Time: Sun, 24 Nov 2024 05:28:55 +0000
Intraday charts & DOM not updating in real time | Delayed by 2-5 secs
View Count: 255
| [2024-06-18 15:41:38] |
| User263711 - Posts: 30 |
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Price updates are sometimes frozen. updates 1-2 secs, and then suddenly freeze for 2-5 secs. And then next update jumps by 2-5 sec... 1-2 secs works fine and then frozen again. What is wrong? I delete data and download, doesn't help. I sync/download symbols from server. Issue persist Date Time Of Last Edit: 2024-06-20 10:30:22
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 logs.txt - Attached On 2024-06-18 15:41:35 UTC - Size: 87 B - 179 views |
| [2024-06-18 15:42:13] |
| John - SC Support - Posts: 36238 |
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Refer to the following: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-19 17:10:20] |
| John - SC Support - Posts: 36238 |
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Also refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-20 12:31:11] |
| Sierra_Chart Engineering - Posts: 17154 |
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What is the symbol of the chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-20 12:44:10] |
| User263711 - Posts: 30 |
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NQU24_FUT_CME
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| [2024-06-20 12:57:51] |
| Sierra_Chart Engineering - Posts: 17154 |
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There is not necessarily a problem with what you describe. Refer to help topic 4: Prices / Data Falling Behind The first thing we need you to do is to update Sierra Chart following these instructions: Software Download: Fast Update ----- For this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Use one of the following servers: ds32.sierracharts.com ds32-2.sierracharts.com ds25.sierracharts.com ds25-2.sierracharts.com For this setting: Sierra Chart Server Settings: CME Exchange Data Feed Historical Server Address Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Set it to ds32.sierracharts.com And then you will need to reconnect with File >> Reconnect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-20 12:58:52
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| [2024-06-20 17:45:03] |
| User263711 - Posts: 30 |
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Got the latest version via your new link. download4 is super fast. Upgraded to 2647 and YES, i was already using ds32.sierracharts.com Now, Live data feed good, seems to be Back to normal Will monitor for a few days before closing this Date Time Of Last Edit: 2024-06-21 05:19:29
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| [2024-06-21 15:10:43] |
| User263711 - Posts: 30 |
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Live Data Feed is stable and good today. Issue resolved. Pls close this ticket |
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