Support Board
Date/Time: Sun, 24 Nov 2024 09:05:23 +0000
apex avec sierrachart
View Count: 198
| [2024-06-11 17:31:51] |
| Marc-Antoine - Posts: 3 |
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bonjour, après une nuit de charge mon chartbook du NASDAQ ne charge pas, je suis avec les flux rithmic via apex depuis le 13/05/2024 ça marcher correctement mais la depuis ce week end impossible de charger mon chartbook. que dois-je fair? Date Time Of Last Edit: 2024-06-11 17:32:53
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 WhatsApp Image 2024-06-11 à 08.55.47_5f7192d2.jpg / V - Attached On 2024-06-11 17:32:51 UTC - Size: 220.72 KB - 57 views |
| [2024-06-11 17:32:41] |
| John - SC Support - Posts: 36238 |
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From Google Translate: after a night of charging my NASDAQ chartbook is not loading, I have been using Rithmic flows via Apex since 05/13/2024 it works correctly but since this weekend it has been impossible to load my chartbook.
what should I do? What is the symbol for that chart? How long have you been waiting for the data to download? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-12 05:43:35] |
| Marc-Antoine - Posts: 3 |
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the symbol is NASDAQ, I let it charge for 24 hours but no results
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| [2024-06-12 14:33:06] |
| John - SC Support - Posts: 36238 |
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NASDAQ is not an appropriate symbol. If that is what you have entered for the symbol for the chart, then that is where the problem is. If this is not what is entered, then we need to know exactly what is entered at "Chart >> Chart Settings >> Symbol >> Symbol". What is the instrument you are trying to access? What exchange symbol? And from what exchange? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-13 14:15:57] |
| Marc-Antoine - Posts: 3 |
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le symbol est MNQM4.cme
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| [2024-06-13 15:44:35] |
| John - SC Support - Posts: 36238 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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