Support Board
Date/Time: Sun, 24 Nov 2024 12:12:35 +0000
Trade Copier Failures
View Count: 249
| [2024-05-31 14:34:29] |
| TravelGoals - Posts: 14 |
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Good morning. I use Sierra's trade copier to trade multiple accounts with Apex funding and it is failing nearly every time for weeks now at trade copying. As soon as I toggle on trade copier and enter a trade that should load to all my accounts, my connection falters, it has to re-load data, the trade is not entered on my other accounts and I am missing my trades. It is completely unreliable and very frustrating. For trading multiple accounts from a funding company, Sierra seems like not the trading platform to facilitate that. Does anyone have a successful experience with this? Tips? Sierra support - is it possible to get this to work properly? It used to function, but now fails on me every day. I just need to know if this is going to be fixed or if I need to leave Sierra to trade with a funding company.
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| [2024-06-03 02:12:24] |
| Sierra_Chart Engineering - Posts: 17154 |
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The problem absolutely is 100% on the Rithmic side. Not with Sierra Chart. Especially if you are losing the connection when the orders are being sent. That clearly is a Rithmic issue. Order Allocation to Trade Accounts functionality works perfectly. We have no control over Rithmic issues at all. And you can verify the issue is with Rithmic just simply by testing the Order Allocation to Trade Accounts functionality with Trade Simulation Mode: Trade Simulation Or with the Trading Evaluator service: Simulated Futures Trading Service The trade order copying will work without an issue. This is definitive. This is a very good example of where our time is being wasted, over Rithmic issues and we are being faulted for Rithmic issues. This is strictly a Rithmic problem 100%. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-10 19:47:04
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