Support Board
Date/Time: Sun, 24 Nov 2024 13:54:50 +0000
Denali data feed connection issue
View Count: 233
| [2024-05-29 15:33:23] |
| DLi - Posts: 16 |
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In the last 2 weeks, I've experienced several times of Denali data feed connection issue. Most time it started normal and then mid day the chart froze (data not updating) After disconnecting and reconnecting, it updated to the most recent value but stopped there Restarting Sierra Chart doesn't resolve the issue What are some steps I can try to resolve the issue? Not sure if this relates to the connection issue other users are experiencing as well? I'm based in the United States Thank you! |
| [2024-05-29 16:23:37] |
| Sierra_Chart Engineering - Posts: 17156 |
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We want you to enable heartbeat logging. At the time you have a problem provide the last 50 or so heartbeat messages: Prices / Data Falling Behind: 4.17 - Providing Heartbeat Messages to Sierra Chart Support And also tell us what symbol is affected. Just one symbol only is enough. We do not think you would be affected in the United States by the Internet connectivity issues associated with Cogent. Over the weekend we going to be solving this problem by adding a replacement ISP. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-29 16:24:05
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| [2024-05-29 17:59:13] |
| DLi - Posts: 16 |
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Just enabled heartbeat logging. I experienced the issue this morning but now it's normal. Will send the messages next time it happens The symbol affected is NQM4.CME[CV][M]. I didn't test for other symbols at the time Thank you! |
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