Support Board
Date/Time: Wed, 27 Nov 2024 08:46:33 +0000
Not understanding why some chart symbols can get Intraday data & others not.
View Count: 1157
| [2014-08-19 21:57:38] |
| inthetrend - Posts: 33 Invalid SC Account Name. |
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I can get Intraday data for DXU14 & EUU14 for example, but with ESU14 or ES#, only Historical is available. How can I get the latter symbols (and others) with Intraday data? I have two futures trading accounts on two other PC's, though not on the subject platform which has SC Exchange data. Second question: I searched on "non-CLR version" but do not see how it differs (only technical questions about it's handling of spread sheets. Is this the long-planned "non-.Net" version? If so, I would like to learn about it and likely make a switch. Could you provide a link where I could learn more? Thanks. |
| [2014-08-19 23:18:25] |
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but with ESU14 or ES#, only Historical is available. How can I get the latter symbols (and others) with Intraday data?
ES# will not work with Intraday charts.For the other symbol we need to see the Message Log after opening a chart for that symbol. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log The only thing to know about the non-CLR version is that it has the new Sierra Chart spreadsheets. This is all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-20 22:26:50] |
| inthetrend - Posts: 33 Invalid SC Account Name. |
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Here is the log requested. It does show I have no futures account registered, but I really do have one...just not on this PC. Is there a way to satisfy this condition by registering my AMP account somewhere? Software version: 1141 | 2014-08-20 14:06:52 Usage end date: 2014-09-11 | 2014-08-20 14:06:52 Enabled for: Advanced Features. | 2014-08-20 14:06:52 Enabled for: Sierra Chart Historical Data Service. | 2014-08-20 14:06:52 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-08-20 14:06:52 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. | 2014-08-20 14:06:52 Enabled for: DOW INDEXES exchange. | 2014-08-20 14:06:52 Enabled for: S&P INDEXES exchange. | 2014-08-20 14:06:52 Enabled for: CBOE INDEXES exchange. | 2014-08-20 14:06:52 Enabled for: NASDAQ INDEXES exchange. | 2014-08-20 14:06:52 Enabled for: US EQUITIES exchanges. | 2014-08-20 14:06:52 Received 1 data feed usernames. | 2014-08-20 14:06:52 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-08-20 14:06:52 Active service: SC Exchange Data | 2014-08-20 14:06:52 Time Zone: -07:00:00 (MST-07) | 2014-08-20 14:06:52 2014-08-20 14:06:52 Local computer clock time | 2014-08-20 14:06:52 2014-08-20 21:06:52 GMT time | 2014-08-20 14:06:52 2014-08-20 14:06:52 Time zone adjusted time | 2014-08-20 14:06:52 Time difference to server time: 8 seconds. | 2014-08-20 14:06:52 Program path: C:\SierraChart2\ | 2014-08-20 14:06:52 Data Files path: C:\SierraChart2\Data\ | 2014-08-20 14:06:52 OS Version Number: 6.1 | 2014-08-20 14:06:52 Checking for new symbol settings for scbcd | 2014-08-20 14:06:52 Symbol settings are up-to-date for scbcd | 2014-08-20 14:06:52 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2014-08-20 14:06:57 SC Exchange Data: Connected. | 2014-08-20 14:06:57 SC Exchange Data - Starting real-time market data updates for: ES#. ID: 1 | 2014-08-20 14:10:15 SC Exchange Data: Subscribing to market data in the service client is not supported. Symbol: ES# | 2014-08-20 14:10:15 HD Request # 2 - Downloading Historical Daily chart data for ES#. Starting date: 2014-08-18. Service: scbcd | 2014-08-20 14:10:15 HD Request # 2 - Using user Barchart Historical data account. | 2014-08-20 14:10:15 HD Request # 2 - Requesting historical Daily Continuous data for ESZ10 starting at 2014-08-17 | 2014-08-20 14:10:15 SC Exchange Data - Starting real-time market data updates for: MNU14. ID: 2 | 2014-08-20 14:10:15 SC Exchange Data: Subscribing to market data in the service client is not supported. Symbol: MNU14 | 2014-08-20 14:10:15 SC Exchange Data - Starting real-time market data updates for: ESU14. ID: 3 | 2014-08-20 14:10:15 SC Exchange Data: Subscribing to market data in the service client is not supported. Symbol: ESU14 | 2014-08-20 14:10:15 |
| [2014-08-20 22:33:03] |
| inthetrend - Posts: 33 Invalid SC Account Name. |
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By the way, I use Sierra Charts on two other PC's to trade futures. I am sure your system has records of this. Why not cross-check them, and satisfy CME regs that I should be entitled to get futures RT intraday data on the third PC. Thank you. PS. If I were connected to a live account with this PC, I would be able to get the broker's feed directly and would not have to use your exchange data. |
| [2014-08-21 00:52:33] |
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In the copy of Sierra Chart that you posted this Message Log from, update it by selecting Help >> Download Current Version. By doing that when using SC Exchange Data you will now be able to get historical Intraday data for CME futures. To get the real-time CME futures data at the reduced exchange fees, requires that you set Sierra Chart to use one of the supported futures trading services. This is how it works. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-21 16:30:10] |
| inthetrend - Posts: 33 Invalid SC Account Name. |
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Ok, that moved the ball, but not enough to get the data. Here is the log: HD Request # 7 | Downloading Intraday chart data for ESU14 to the file ESU14.scid. Service: scbcd | 2014-08-21 08:58:51 HD Request # 7 | Download start Date-Time: 2014-02-16 08:58:51.0 | 2014-08-21 08:58:51 HD Request # 7 | Using server: scdf1.sierracharts.com port 10149 | 2014-08-21 08:58:51 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-21 08:58:51 Socket (1132) | Connected. | 2014-08-21 08:58:52 HD Request # 7 | Sending historical data logon request message. | 2014-08-21 08:58:52 Socket (1132) | Shutdown and closed. | 2014-08-21 08:58:52 The network socket for historical data has been closed. | 2014-08-21 08:58:52 HD Request # 7 | Error downloading historical Intraday data for ESU14. Historical data logon error: Invalid/missing data for service code: scbcd | 2014-08-21 08:58:52 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESU14 | 2014-08-21 08:58:52 HD Request # 7 | Intraday download COMPLETE for ESU14. Completion time: 1s | 2014-08-21 08:58:52 Real-time Intraday chart data file updates started for ESU14 | 2014-08-21 08:58:52 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\ESU14.scid | 2014-08-21 09:09:46 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\ESU14.scid | 2014-08-21 09:10:25 |
| [2014-08-21 17:16:46] |
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This problem will be solved in the next release. This will be version 1176 coming out today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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