Support Board
Date/Time: Sun, 24 Nov 2024 14:03:25 +0000
Denali lag was very bad (in Australia)
View Count: 253
| [2024-05-25 04:14:04] |
| trad - Posts: 43 |
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Trading view, Tradovate (CQG), Rithmic were all fine. But Denali lagged like hell during and after US open at my home in Australia. And many times, feed was completely stuck. Not even moving a little for a few seconds. Oh, and by the way, I was using Denali Data DC on a remote USA server (second connection), that was fine. So perhaps this too is a peering / congestion issue of Cogent? What is the solution for it? Is there any. I think at some point, we need to stop saying there is nothing wrong with Denali etc etc, because the very design of it and choice of Cogent as provider is done by SierraChart. Date Time Of Last Edit: 2024-05-25 04:15:19
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| [2024-05-25 04:30:18] |
| trad - Posts: 43 |
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I should add, I was using a single clean chartbook. Ample CPU, RAM resources were available. Sierra software was not hanging, it appeared that there was just no data coming in. The server version of Sierra chart is actually a duplicate of my local version. There is no difference in settings or optimization. And it was working fine. Lastly, this is new. Was not happening last week. And I have changed nothing or tried to optimize anything. Had just ONE symbol on. ES. Noting else. Date Time Of Last Edit: 2024-05-25 04:33:19
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| [2024-05-25 11:56:36] |
| Sierra_Chart Engineering - Posts: 17156 |
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This is certainly due to Internet connectivity issues somewhere. It may or may not be associated with Cogent, and we are working on adding additional ISPs. We expect to have this done by June 1. There is nothing wrong with the design of the Denali Exchange Data Feed at all. It is the opposite. It is very good. We do acknowledge, that there may be issues with Cogent outside of the US with peering, and we are in the process of adding a replacement ISP. Our experience with Cogent in New Zealand is very good. We have not seen any issues at all with lagging data. There was only a problem, which may or may not have been associated with Cogent, about two and half weeks ago for a few hours overnight. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-25 12:01:29
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