Support Board
Date/Time: Sun, 24 Nov 2024 15:08:42 +0000
delayed date after period of inactivity
View Count: 173
| [2024-05-22 23:32:23] |
| User796216 - Posts: 5 |
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Receiving delayed data on cme (ES) after several years of inactivity. My account is currently funded. Everything used to work so required settings should be appropriate. Updated sierra charts to v. 2642. current version. Have also used sierra charts for research so on the platform most months throughout this period of not maintaining a funded account. Thanks, Joe
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| [2024-05-23 00:18:44] |
| User796216 - Posts: 5 |
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Regarding my previous post - it appears that my broker still needs to connect my account to the data feed after the period of inactivity.
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| [2024-05-23 13:58:29] |
| John - SC Support - Posts: 36238 |
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There are several items going on here. First, you are on the "Base Advanced" package. The "Base" packages do not allow you to connect to data and/or trading services. To be able to connect to your broker and to get real-time data, you will need to be on one of the "Integrated" packages. Refer to the information on the packages at the following link: Description of Service Packages and Pricing: Packages You can change your package at any time. To do so, select the following link, select the package you want in the pulldown menu to the left, then select the "Update/Set" button. When you change your package we adjust your remaining Usage Time based on the difference in price of the packages, so if you change to a more expensive package, your remaining Usage Time will go down, and vice versa: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=190770#ServicePackage The next issue is that you do not have any exchanges active in order to get real-time data. For the CME Group, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For EUREX, CFE, or U.S. Equities, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Then the next issue is the one that you know of, which is that you need to connect to your live, funded, futures trading account in order to be able to get the real-time CME Group data at the non-professional rate. Other exchanges do not have this requirement. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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