Support Board
Date/Time: Sun, 24 Nov 2024 16:52:30 +0000
lost all charts
View Count: 162
| [2024-05-14 19:32:38] |
| User839302 - Posts: 36 |
|
All of my charts are just pages of Chinese writing... I attempted to do an update & my Sierra Chart program files are really screwed up... Can You Help Me Download New, Clean Copy of Sierra chart..? And connect back up to my charts on your server..? |
| [2024-05-14 21:37:07] |
| John - SC Support - Posts: 36238 |
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Without an image we can not say what is occurring. But the chances of you needing to get a "Clean" copy of Sierra Chart are slim. First, we recommend you update to the latest release. Even if you are already running the version, do the update again, as this will re-install the executable. Follow these instructions: Software Download: Fast Update Next, start a new chart by not opening any chartbooks and select "File >> Find Symbol". See what you get. Get us an image if it is not correct by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) If you can open a chart that way, but your chartbooks are not opening properly, then try to restore a backup of the chartbooks. Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File Note that your Sierra Chart information is not stored in the cloud. Everything is on your local computer. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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