Support Board
Date/Time: Mon, 21 Apr 2025 04:38:30 +0000
Constantly disconnecting, freezing and unable to update - in Thailand.
View Count: 1108
| [2024-05-17 13:38:09] |
| Sierra_Chart Engineering - Posts: 19285 |
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We would expect it to be done within five weeks. Update: The new ISPs we now have fully provisioned and will automatically be used by Sierra Chart. Although only for CME data at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-01 14:30:28
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| [2024-06-01 03:49:21] |
| Deucalion - Posts: 32 |
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Refer to Sticky: Sierra Chart Internet Connectivity Related Issues What server (until Southfield is online), should I be using in THailand? DS13 / D21 / DS27 or DS32? Date Time Of Last Edit: 2024-06-01 03:50:32
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| [2024-06-01 14:29:26] |
| Sierra_Chart Engineering - Posts: 19285 |
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At this point use either of these two servers: DS27.sierracharts.com or DS32.sierracharts.com We would fully expect the connectivity issues to be resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-05 12:45:12
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| [2024-06-28 11:21:37] |
| Deucalion - Posts: 32 |
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From your sticky, is this resolved as best as you could. And what servers may I use in Thailand? Thanks
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| [2024-06-28 14:19:21] |
| Sierra_Chart Engineering - Posts: 19285 |
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For CME data probably would be best to use DS13.SierraCharts.com. Change this setting and the following one: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) If you still have issues, let us know and we will set up another relay point in the Pacific. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-28 14:54:24] |
| Deucalion - Posts: 32 |
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Ok, thanks will do
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| [2025-03-05 17:13:48] |
| Deucalion - Posts: 32 |
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hello support - can you tell what server is best to use in Thailand for CME Realtime futures after you resolved the situation from last year with your ISP currently I am not using anything specific ...the server field is left open (default) |
| [2025-03-06 19:44:03] |
| Sierra_Chart Engineering - Posts: 19285 |
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We recommend using the New Zealand server if you are having a problem with US servers: Denali Exchange Data Feed: Europe and Asia Pacific Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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