Support Board
Date/Time: Fri, 10 Jan 2025 14:32:15 +0000
Not Receiving Any Data For EUREX Symbols
View Count: 328
| [2024-05-01 08:07:33] |
| bobstone249 - Posts: 31 |
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Hi, have been running charts for months now with symbols from CME/NYMEX/COMEX/EUREX. Have noticed this morning that the 2 symbols in my chartbook from EUREX are not updating (last data displayed 22:00 30/04/2024). CME symbols in same chartbook are working fine. Checked the Quote Board, no volume for either symbol either for the current contract or the next contract. Checked Data/Trade Service Settings - Current Selected Service - SC Data - All Services [data]. Have also performed an update to Sierra Charts this morning, still not working. Have followed your instructions for image upload. Here are the image locations of the VWAP chart for BUND (FGBLM24-EUREX) and the Euro Stoxx 50 (FESXM24-EUREX) https://www.sierrachart.com/image.php?Image=1714550769160.png https://www.sierrachart.com/image.php?Image=17145504747.png |
| [2024-05-01 08:59:54] |
| Sierra_Chart Engineering - Posts: 17876 |
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EUREX is closed today: https://www.eurex.com/ex-en/trade/trading-calendar/holiday-regulations Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-05-01 09:21:38] |
| bobstone249 - Posts: 31 |
|
By the way, I have lost all of my trading history on the SIM when I updated Sierra Charts today. I'm assuming that's what happens? I feel really stupid about not checking Eurex first, apologies for that.
Date Time Of Last Edit: 2024-05-01 09:22:07
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| [2024-05-01 14:58:24] |
| John - SC Support - Posts: 37142 |
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You have not lost any information from your Trade Activity Log. There is a new interface and you need to make sure you have the options set properly to view the data. Refer to the following: Trade Activity Log: Notes About New Trade Activity Log Window For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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