Support Board
Date/Time: Sun, 24 Nov 2024 23:31:15 +0000
Unable to open a chart book provided by a Trading Coach from Simpler Trading
View Count: 227
| [2024-04-18 16:50:01] |
| User640414 - Posts: 28 |
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Hello, I am unable to open a chart book provided by a coach and the following message is received when I attempted to open the chartbook. Pls note I do have the updated Sierra chart version. "The Chartbook file is not compatible. Contact Sierra Chart support for help with recovering it. File C:\SierraChart\Data\Trader Joe ES.Cht* " I have many chart files from this coach and all have the same issue. I attached the Chartbook file, but don't see it as being attached. If you don't receive teh attchemnet, pld let me know. (method used,Add/Edit Attached Files Tab, then Browse to my C File to select the 'Trader Joe Es. Cht' chartbook to send it as an attachement. Best, Basil |
 Trader Joe ES.Cht - Attached On 2024-04-18 16:49:14 UTC - Size: 827.7 KB - 222 views |
| [2024-04-18 17:32:20] |
| John - SC Support - Posts: 36238 |
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These may be older chartbooks that have not been updated. We recommend asking the person you are getting them from if they can update these to the latest version so others do not have the same issue. You can also do this for yourself. The instructions to do this are at the following link: Chartbooks (Workspaces): Opening Older Chartbooks For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-22 12:53:47] |
| User640414 - Posts: 28 |
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Hello, Thank you for the instructions to convert older chart books. Everything worked on S&P500 E-mini ES and Nasdaq NQ files. However I am unable to load the Dow Jones Industrial YM chartbook. I am getting a message that says "Download Failed Historical data only supported with Sierra Chart data feed" Pls see the attached for more detail. |
Private File Trader Joe YM.Cht - Attached On 2024-04-22 12:53:25 UTC - Size: 27.69 KB - 254 views |
| [2024-04-22 14:08:48] |
| Sierra_Chart Engineering - Posts: 17163 |
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You need to activate the CBOT exchange: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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