Support Board
Date/Time: Sun, 24 Nov 2024 23:41:24 +0000
problem opening the page
View Count: 288
| [2024-04-16 07:22:37] |
| User657856 - Posts: 61 |
|
This morning, April 16, 2024, I logged in to start playing. only the daily chart opened. The rest were empty. I logged out and logged in again. Then the message I am sending to you appeared. If it's not there, it means I can't send it. I haven't had such problems before. I want to restore my previous settings. Kind regards Bogdan Nominaniuk |
Attachment Deleted.  picture.odt - Attached On 2024-04-16 07:11:51 UTC - Size: 95.48 KB - 262 views Private File |
| [2024-04-16 15:02:08] |
| John - SC Support - Posts: 36238 |
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Since this is a chartbook that you have been using recently, it sounds like there is a problem with it. You would have to go back to one of the backup chartbooks that the system saves for you. Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-16 16:31:00] |
| User657856 - Posts: 61 |
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Thank you for your answer. I did everything exactly as in the instructions and it did not restore my previous settings. The chart looks like in the attachment. Bogdan Nominaniuk |
| Black chart.odt - Attached On 2024-04-16 16:29:53 UTC - Size: 117.6 KB - 213 views Attachment Deleted. Private File |
| [2024-04-16 17:09:17] |
| John - SC Support - Posts: 36238 |
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The image you gave us in the last post looks perfectly normal with bars showing properly. What exactly is the issue with that chart?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-16 18:08:51] |
| User657856 - Posts: 61 |
|
You're right. I'm looking for a mini gold chart. The previous chart looked completely different: the background was white, the inscriptions were black and I had different symbols on the top bar, I had volume, a candlestick chart, a clock, etc. Why did it disappear if it was still there yesterday? Kind regards Bogdan Nominaniuk PS Attachment |
| Black chart 2.odt - Attached On 2024-04-16 18:07:36 UTC - Size: 120.38 KB - 210 views Attachment Deleted. Private File |
| [2024-04-16 19:58:47] |
| John - SC Support - Posts: 36238 |
|
From the information you gave us, the chartbook you were working with got corrupted for some reason. We do not know why, nor is it something that could be figured out. Therefore, the only option is to use one of the backup chartbooks, which is what we pointed you to. Make sure you are selecting the most recent, or a very recent backup chartbook. The number in the front represents the day of the month, so the most recent chartbook will have a 16 in front, then one from yesterday will be a 15, etc. If you are unable to find a chartbook that matches what you had, then it is simply not there. Again, we can not say why, as we do not know when the changes were made to the charts, etc. From here, you just have to make the best of what you have. There isn't anything else we can do to help. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-17 10:18:15] |
| User657856 - Posts: 61 |
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Thank you very much for your sincere willingness to help. Kind regards Bogdan Nominaniuk PS In the attachment I present the chart I had on April 15. Date Time Of Last Edit: 2024-04-17 13:37:52
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 Wykres.jpg / V - Attached On 2024-04-17 10:15:33 UTC - Size: 311.47 KB - 60 views |
| [2024-04-17 13:38:42] |
| Sierra_Chart Engineering - Posts: 17163 |
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We do not know the purpose of the posting at post #7. We cannot provide any further help. Create a new Chartbook to do what you need.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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