Support Board
Date/Time: Mon, 25 Nov 2024 02:09:11 +0000
Post From: problem opening the page
| [2024-04-16 19:58:47] |
| John - SC Support - Posts: 36238 |
|
From the information you gave us, the chartbook you were working with got corrupted for some reason. We do not know why, nor is it something that could be figured out. Therefore, the only option is to use one of the backup chartbooks, which is what we pointed you to. Make sure you are selecting the most recent, or a very recent backup chartbook. The number in the front represents the day of the month, so the most recent chartbook will have a 16 in front, then one from yesterday will be a 15, etc. If you are unable to find a chartbook that matches what you had, then it is simply not there. Again, we can not say why, as we do not know when the changes were made to the charts, etc. From here, you just have to make the best of what you have. There isn't anything else we can do to help. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |