Support Board
Date/Time: Mon, 25 Nov 2024 02:50:31 +0000
Symbol not working
View Count: 337
| [2024-03-26 11:05:34] |
| User913840 - Posts: 21 |
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The RIVN_MBO symbol has not been working for 2 days now. I deleted it and tried tonadd it bck and nothing happen
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| [2024-03-26 14:54:39] |
| John - SC Support - Posts: 36238 |
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We are not seeing any issue with this instrument. If you are still having an issue, then please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-04-02 22:02:48] |
| User913840 - Posts: 21 |
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IM having the same issue. My screen is blank(no X or y axis) but im getting the green historical data complete promt
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| [2024-04-02 22:03:00] |
| User913840 - Posts: 21 |
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2024-04-02 21:57:26.377 | Software version: 2626 64-bit 2024-04-02 21:57:26.377 | Primary Thread ID: 20604 2024-04-02 21:57:26.377 | Usage end date: 2024-04-04 2024-04-02 21:57:26.377 | Enabled for: Advanced Features 2. 2024-04-02 21:57:26.377 | Enabled for: Sierra Chart Historical Data Service. 2024-04-02 21:57:26.377 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-04-02 21:57:26.377 | Enabled for: Delayed Denali Exchange Data Feed. 2024-04-02 21:57:26.377 | Enabled for exchange2: NASDAQ TotalView US stock data 2024-04-02 21:57:26.377 | Enabled for exchange2: US Equities Consolidated Tape 2024-04-02 21:57:26.377 | Enabled for exchange2: NASDAQ Global Indexes 2024-04-02 21:57:26.377 | Enabled for exchange2: US Equities Consolidated Tape with Depth 2024-04-02 21:57:26.377 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-04-02 21:57:26.377 | Current selected Data/Trading service: Teton CME Order Routing 2024-04-02 21:57:26.377 | Custom symbol settings values: disabled 2024-04-02 21:57:26.377 | Chart Update Interval: 400 2024-04-02 21:57:26.377 | Intraday Data Storage Time Unit: 0 2024-04-02 21:57:26.377 | Time Zone: +00:00:00 (UTC+00) 2024-04-02 21:57:26.377 | 2024-04-02 21:57:26 Local computer time in UTC 2024-04-02 21:57:26.377 | 2024-04-02 21:57:26 Local computer time in SC Time Zone 2024-04-02 21:57:26.377 | 2024-04-02 21:44:22 Server time in UTC 2024-04-02 21:57:26.377 | Local computer UTC time and Server UTC time difference: 3 seconds. 2024-04-02 21:57:26.377 | Program path: C:\SierraChart\ 2024-04-02 21:57:26.377 | Data Files path: C:\SierraChart\Data\ 2024-04-02 21:57:26.379 | OS Version Number: 10.0 2024-04-02 21:57:26.379 | Locale Setting: C 2024-04-02 21:57:26.379 | DLLs: UserContributedStudies_64.dll 2024-04-02 21:57:26.379 | Allowed protected custom studies: 2024-04-02 21:57:26.379 | Crash reporter started: true 2024-04-02 21:57:26.379 | 2024-04-02 21:58:01.865 | Saved Chartbook: Chartbook1.Cht. Time: 0.0006 seconds. 2024-04-02 21:58:01.888 | Source file does not exist when saving backup of C:\SierraChart\Data\Chartbook1.Cht. No backup made. 2024-04-02 21:59:04.158 | RIVN_MBO 1 Min #1 | Reloading chart. 2024-04-02 21:59:04.166 | RIVN_MBO 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\RIVN_MBO.scid 2024-04-02 21:59:04.173 | RIVN_MBO 1 Min #1 | Chart data loading complete. 2024-04-02 21:59:14.653 | File >> Disconnect selected. 2024-04-02 21:59:14.653 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-04-02 21:59:14.653 | DTC Client socket (1) | CloseSocket call. 2024-04-02 21:59:14.653 | DTC Client socket (1) | Max send buffers used during socket life: 3 2024-04-02 21:59:14.653 | DTC Client socket (1) | Max send buffer size during socket life: 236 2024-04-02 21:59:14.654 | Denali Data Feed | Waiting for socket receive thread to end 2024-04-02 21:59:14.654 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-04-02 21:59:14.655 | DTC Client socket (2) | CloseSocket call. 2024-04-02 21:59:14.655 | Denali Data Feed | Disconnected from the server. 2024-04-02 21:59:14.655 | Teton CME Order Routing | Disconnected. 2024-04-02 21:59:14.655 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-04-02 21:59:14.782 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-04-02 21:59:14.783 | DTC Client socket (2) | Closed. 2024-04-02 21:59:14.863 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-04-02 21:59:14.863 | DTC Client socket (1) | Closed. 2024-04-02 21:59:21.101 | 2024-04-02 21:59:21.101 | Teton CME Order Routing | Firm: IronBeam 2024-04-02 21:59:21.101 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2024-04-02 21:59:21.173 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2024-04-02 21:59:21.173 | DTC Client socket (2) | New receive buffer size: 0 2024-04-02 21:59:21.173 | DTC Client socket (2) | Connecting to IP: 208.185.224.130. 2024-04-02 21:59:21.214 | Teton CME Order Routing | Network connection to server complete. 2024-04-02 21:59:21.214 | Teton CME Order Routing | Starting socket receive thread. 2024-04-02 21:59:21.215 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-04-02 21:59:21.382 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-04-02 21:59:21.382 | Teton CME Order Routing | Sending logon request message. 2024-04-02 21:59:21.790 | Teton CME Order Routing | Received logon response. 2024-04-02 21:59:21.790 | Teton CME Order Routing | Server Name: SC DTC Server. Build=49764. 2024-04-02 21:59:21.790 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-04-02 21:59:21.790 | Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. 2024-04-02 21:59:21.790 | Teton CME Order Routing | Trading is supported. 2024-04-02 21:59:21.790 | Teton CME Order Routing | Order cancel and replace is supported. 2024-04-02 21:59:21.790 | Teton CME Order Routing | OCO Orders supported. 2024-04-02 21:59:21.790 | Teton CME Order Routing | Bracket Orders supported. 2024-04-02 21:59:21.790 | Teton CME Order Routing | MarketDepthIsSupported: 1 2024-04-02 21:59:21.790 | Teton CME Order Routing | Connected to server complete. 2024-04-02 21:59:21.791 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-04-02 21:59:21.791 | Updated verified funded futures trading account ending date to: 2024-05-02 21:59:21 2024-04-02 21:59:21.791 | Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. 2024-04-02 21:59:21.807 | Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2024-03-22 16:19:53.286151 2024-04-02 21:59:21.847 | Updated verified funded futures trading account ending date to: 2024-05-02 21:59:21 2024-04-02 21:59:21.861 | Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=40241724 2024-04-02 21:59:22.039 | Mapping RIVN_MBO to RIVN_MBO. Service code: us_equities_with_depth.data 2024-04-02 21:59:22.039 | Using symbol data fast lookup vector 2024-04-02 21:59:22.039 | Denali Data Feed | Starting real-time market data updates for: RIVN_MBO (RIVN_MBO). ID: 1 Service code: us_equities_with_depth.data 2024-04-02 21:59:22.039 | Denali Data Feed | Connecting to the server ds31.sierracharts.com. Port 10046 2024-04-02 21:59:22.039 | Denali Data Feed | Requesting security definition data for: RIVN_MBO (RIVN_MBO). ID: 1 2024-04-02 21:59:22.039 | Added historical Intraday data request for RIVN_MBO to the queue. 2024-04-02 21:59:22.039 | Intraday data recording state for symbol RIVN_MBO is set to download 'Pending'. 2024-04-02 21:59:22.039 | Triggering next historical data download in queue. 2024-04-02 21:59:22.040 | Delaying start of download for RIVN_MBO. 2024-04-02 21:59:22.095 | Teton CME Order Routing | Security Definition request has been rejected. Reason: Unsupported symbol. ID = 1 2024-04-02 21:59:22.096 | DTC Client socket (1) | Creating socket. 2024-04-02 21:59:22.096 | DTC Client socket (1) | New receive buffer size: 0 2024-04-02 21:59:22.096 | DTC Client socket (1) | Connecting to IP: 38.103.112.189. 2024-04-02 21:59:22.139 | Denali Data Feed | Network connection to server complete. 2024-04-02 21:59:22.139 | Denali Data Feed | Starting socket receive thread. 2024-04-02 21:59:22.140 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: high 2024-04-02 21:59:22.248 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-04-02 21:59:22.248 | Denali Data Feed | Sending logon request message. 2024-04-02 21:59:22.917 | Denali Data Feed | Received logon response. 2024-04-02 21:59:22.917 | Denali Data Feed | Server Name: SC Realtime Server. 2024-04-02 21:59:22.917 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-04-02 21:59:22.917 | Denali Data Feed | Successfully connected. 2024-04-02 21:59:22.917 | Denali Data Feed | Trading is not supported. 2024-04-02 21:59:22.917 | Denali Data Feed | MarketDepthIsSupported: 1 2024-04-02 21:59:22.917 | Denali Data Feed | Restarting real-time data updates for symbol: RIVN_MBO -> RIVN_MBO 2024-04-02 21:59:23.069 | Denali Data Feed | Received security definition for symbol RIVN_MBO 2024-04-02 21:59:28.799 | HD Request # 15 | Downloading Intraday chart data for RIVN_MBO to the file RIVN_MBO.scid. Service: us_equities_with_depth.data 2024-04-02 21:59:28.800 | HD Request # 15 | Download start date-time: 2024-04-02 21:58:34.000000. File last date-time: 2024-04-02 21:58:34.316000 2024-04-02 21:59:28.807 | HD Request # 15 | Using server: ds31.sierracharts.com port 10149 2024-04-02 21:59:28.807 | Socket (3) | Creating socket. 2024-04-02 21:59:28.808 | Socket (3) | New receive buffer size: 0 2024-04-02 21:59:28.808 | Socket (3) | Connecting to IP: 38.103.112.189. 2024-04-02 21:59:29.216 | HD Request # 15 | Setting DTC encoding to Binary VLS 2024-04-02 21:59:29.216 | HD Request # 15 | Sending historical data logon request message. 2024-04-02 21:59:29.528 | HD Request # 15 | Requesting Intraday data. Start date-time: 2024-04-02 21:58:34. Record interval: 0. Symbol: RIVN_MBO 2024-04-02 21:59:29.575 | HD Request # 15 | Decompressing data. 2024-04-02 21:59:29.634 | HD Request # 15 | Receiving Intraday data for RIVN_MBO starting at 2024-04-02 21:58:34.316000 2024-04-02 21:59:29.634 | Socket (3) | CloseSocket call. 2024-04-02 21:59:29.634 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-04-02 21:59:29.634 | Historical data download thread signaled to stop. 2024-04-02 21:59:29.634 | HD Request # 15 | Received 10 Intraday data records from 2024-04-02 21:58:34.316000 to 2024-04-02 21:59:17.687000 (43.4 seconds. Delay: 11.9 seconds) and wrote 0 records for RIVN_MBO 2024-04-02 21:59:29.635 | HD Request # 15 | Add time&sales data | Remembered last file record date-time: 2024-04-02 21:58:34.316000 2024-04-02 21:59:29.635 | HD Request # 15 | Completion time: 1s. 2024-04-02 21:59:29.635 | HD Request # 15 | Intraday data download complete for RIVN_MBO. Unique request ID: 15 2024-04-02 21:59:29.635 | Removing historical data download ID 15. 2024-04-02 21:59:29.635 | Real-time Intraday chart data file updates started for RIVN_MBO 2024-04-02 21:59:29.635 | Intraday chart data file opened for RIVN_MBO 2024-04-02 21:59:29.635 | HD Request # 15 | Enabling Intraday chart updating for symbol. 2024-04-02 21:59:29.635 | 2024-04-02 21:59:29.635 | No download requests in the queue to start downloads for. 2024-04-02 21:59:29.682 | Socket (3) | Socket gracefully closed by remote side. 2024-04-02 21:59:29.682 | Socket (3) | Closed. 2024-04-02 21:59:44.937 | Opened cached Intraday file: C:\SierraChart\Data\RIVN_MBO.scid. Thread ID: 17616 |
| [2024-04-02 22:50:56] |
| Sierra_Chart Engineering - Posts: 17166 |
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We do not observe any problem in this log with the symbol RIVN_MBO. What exactly is the problem you are having with the symbol? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-04-02 22:51:01
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| [2024-04-02 23:06:12] |
| User913840 - Posts: 21 |
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Im getting a blank screen when i try to see any intraday chart.
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| [2024-04-02 23:08:51] |
| User913840 - Posts: 21 |
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Im getting the historical download complete bar but my screen is blank, no data beinging loaded and there isnt even a y and x axis File attached Date Time Of Last Edit: 2024-04-02 23:10:12
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 20240402_190256.jpg / V - Attached On 2024-04-02 23:07:04 UTC - Size: 3.2 MB - 82 views |
| [2024-04-03 16:01:57] |
| John - SC Support - Posts: 36238 |
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Are you still having an issue with this?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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