Support Board
Date/Time: Sat, 23 Nov 2024 02:14:07 +0000
verify trading account
View Count: 337
| [2024-03-22 16:42:29] |
| User828912 - Posts: 3 |
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Hello, I’m making the procedure to get a live sierra chart account, I have already made the following steps: - Open a live funeded account with AMP - Open a CQG account - Activated a Sierra chart service pack 11 - Have the CME / CBOT / NYMEX / COMEX Exchange Agreements "Reviewed and Accepted" The last step is to activate Denali Exchange Data Feed, but my "verify trading account" says: 0000-00-00 (expired) Obviously, i can not activate any Denali Exchange Data Feed exchanges if my trading account hasn't been verified yet (because of who has not a live trading funded account pays much more) What should i do?, i'm sorry for the question but honestly i don't understand if something is missing |
| [2024-03-22 17:11:53] |
| John - SC Support - Posts: 36238 |
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Obviously, i can not activate any Denali Exchange Data Feed exchanges if my trading account hasn't been verified yet (because of who has not a live trading funded account pays much more)
This is not the way it works. If you activate a "non-professional" exchange option and your "Verified Until" date is not current, then you will simply not get the data. So it does not matter which order you do this in, as you will eventually get there. -- What you need to do is to connect your Sierra Chart to your AMP account. Since you are using CQG, follow these instructions: CQG Trading Platform Service: Setup Instructions Your Verified Until date will update to 30 days in the future when you make this connection. You can view the "Verified Until" date for your account on the Control Panel on our website for your account, or at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-14 06:43:56] |
| sudijoa - Posts: 4 |
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How long does it take to get the trading account verified?
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| [2024-09-16 13:51:16] |
| John - SC Support - Posts: 36238 |
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When you make the connection to your live trading account, it takes about 2 seconds (if that long) for the "Verified Until" date to update. Your "Verified Until" date is still showing as "0000-00-00". If you have connected to your live trading account, then something was not done correctly. What Broker/Trading Service are you connecting to? Also, keep in mind that you need to connect to your live account. You can not connect to a demo/paper account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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