Support Board
Date/Time: Mon, 25 Nov 2024 07:00:49 +0000
Opposite OCO stop order not cancelling automatically after target filled
View Count: 213
| [2024-03-20 16:58:02] |
| User220611 - Posts: 2 |
|
Apologies if this has been answered before, I could not find an answer after searching. I have an recurring issue where where an oco stop does not cancel after the target limit order is filled, and I have to manually cancel. From what I can tell there are partial fills initially but the whole order ends up filled completely very quickly, yet for some reason sierra is trying to modify the order, instead of cancelling, and then it gets rejected. Anything I can do to prevent this issue? |
Private File |
| [2024-03-20 17:22:00] |
| Sierra_Chart Engineering - Posts: 17172 |
|
Yes there will be a modification to lower the Stop order quantity, but then subsequent to that, there will be an order cancellation given and that will be executed. But if Rithmic is rejecting it, this is out of our control. We need specific information to see what has happened. Follow these instructions: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis There is no cost for us to look into this because we want to make sure this is working properly from the Sierra Chart side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-20 17:26:42
|
| [2024-03-20 17:34:04] |
| User220611 - Posts: 2 |
|
Ok thanks, I attached the log file from one of the accounts. The order id in question is 5281, and occurred at 09:30.01 Date Time Of Last Edit: 2024-03-20 17:44:45
|
Private File |
To post a message in this thread, you need to log in with your Sierra Chart account: