Support Board
Date/Time: Mon, 25 Nov 2024 09:37:27 +0000
data/trade service
View Count: 204
| [2024-03-12 09:45:30] |
| User913831 - Posts: 37 |
|
Hi, I am a former Rithmic service customer who switch to denali. Still to place orders I need to be connected through Rithmic direct dtc (service) for some reasons. Everything is fine when I log using SC data feed, as soon as I swap to Rithmic direct dtc the load up is taking large among of time, in addition to have big data gap, and froze for some time. Can you help? Thanks |
| [2024-03-12 15:51:04] |
| John - SC Support - Posts: 36238 |
|
Depending on the situation, it is not unusual to have to wait a bit when first connecting in order to get the historical data downloaded. In terms of a data gap, refer to the following: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart But, if you were previously using Rithmic data and now switched to our Denali data, then you may just want to remove all the data and re-download in order to make sure the data is from a single source (our Denali data). Refer to the following: Edit Menu: Edit >> Delete All Data And Download For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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