Support Board
Date/Time: Mon, 25 Nov 2024 11:18:36 +0000
Zero data coming through
View Count: 191
| [2024-03-07 19:24:35] |
| MitchandSoph - Posts: 32 |
|
Hi guys, I believe I have done everything correctly, but overnight my data has stopped flowing through?? I have no idea why... can someone please take a look and help me get back up and running ASAP? Cheers, |
| [2024-03-07 19:24:44] |
| John - SC Support - Posts: 36238 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-07 19:38:42] |
| MitchandSoph - Posts: 32 |
|
I followed the instructions for ESH24-CME. Chart loads, no data coming through: 2024-03-07 13:33:16.439 | Software version: 2596 64-bit 2024-03-07 13:33:16.439 | Primary Thread ID: 14580 2024-03-07 13:33:16.439 | Usage end date: 2024-04-06 2024-03-07 13:33:16.439 | Enabled for: Sierra Chart Historical Data Service. 2024-03-07 13:33:16.439 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-03-07 13:33:16.439 | Enabled for: Delayed Denali Exchange Data Feed. 2024-03-07 13:33:16.439 | Enabled for exchange2: CME 2024-03-07 13:33:16.439 | Enabled for exchange2: COMEX 2024-03-07 13:33:16.439 | Enabled for exchange2: NYMEX 2024-03-07 13:33:16.439 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-03-07 13:33:16.439 | Current selected Data/Trading service: SC Data - All Services 2024-03-07 13:33:16.439 | Custom symbol settings values: enabled 2024-03-07 13:33:16.439 | Chart Update Interval: 400 2024-03-07 13:33:16.439 | Intraday Data Storage Time Unit: 1 2024-03-07 13:33:16.439 | Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-03-07 13:33:16.439 | 2024-03-07 19:33:16 Local computer time in UTC 2024-03-07 13:33:16.439 | 2024-03-07 13:33:16 Local computer time in SC Time Zone 2024-03-07 13:33:16.439 | 2024-03-07 18:50:23 Server time in UTC 2024-03-07 13:33:16.439 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-03-07 13:33:16.439 | Program path: C:\Users\Mitch\Downloads\SierraChart2596\ 2024-03-07 13:33:16.439 | Data Files path: C:\Users\Mitch\Downloads\SierraChart2596\Data\ 2024-03-07 13:33:16.439 | OS Version Number: 10.0 2024-03-07 13:33:16.439 | Locale Setting: C 2024-03-07 13:33:16.440 | DLLs: Smaug_SC_Library_64.dll, sst_AutoTradingOnSignal_64.dll, sst_FreeBundle_64.dll, SST_Signal_64.dll, sst_volume_profile_64.dll, UserContributedStudies_64.dll 2024-03-07 13:33:16.440 | Allowed protected custom studies: Smaug_SC_Library, SST_AutoTrading, SST_FreeBundle, SST_Signal, SST_VolumeProfile 2024-03-07 13:33:16.440 | Crash reporter started: true 2024-03-07 13:33:16.440 | 2024-03-07 13:33:27.847 | Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 443 2024-03-07 13:33:27.847 | DTC Client socket (4) | Creating socket. 2024-03-07 13:33:27.847 | DTC Client socket (4) | New receive buffer size: 0 2024-03-07 13:33:27.847 | DTC Client socket (4) | Connecting to IP: 38.103.112.198. 2024-03-07 13:33:28.030 | Denali Data Feed | Network connection to server complete. 2024-03-07 13:33:28.030 | Denali Data Feed | Starting socket receive thread. 2024-03-07 13:33:28.030 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-07 13:33:28.231 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-03-07 13:33:28.231 | Denali Data Feed | Sending logon request message. 2024-03-07 13:33:28.794 | Denali Data Feed | Received logon response. 2024-03-07 13:33:28.794 | Denali Data Feed | Server Name: RealTimeServer. 2024-03-07 13:33:28.794 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-07 13:33:28.794 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-03-07 13:33:28.794 | Denali Data Feed | Failed connections: 141 2024-03-07 13:33:28.794 | Denali Data Feed | Waiting for socket receive thread to end 2024-03-07 13:33:28.794 | DTC Client socket (4) | CloseSocket call. 2024-03-07 13:33:28.794 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-03-07 13:33:28.794 | Denali Data Feed | Disconnected from the server. 2024-03-07 13:33:28.794 | Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. 2024-03-07 13:33:28.976 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-03-07 13:33:28.976 | DTC Client socket (4) | Closed. 2024-03-07 13:33:33.055 | Saved Chartbook: 20DD Magnet.Cht. Time: 0.0045 seconds. 2024-03-07 13:34:15.122 | Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 443 2024-03-07 13:34:15.125 | DTC Client socket (4) | Creating socket. 2024-03-07 13:34:15.125 | DTC Client socket (4) | New receive buffer size: 0 2024-03-07 13:34:15.125 | DTC Client socket (4) | Connecting to IP: 38.103.112.183. 2024-03-07 13:34:15.307 | Denali Data Feed | Network connection to server complete. 2024-03-07 13:34:15.307 | Denali Data Feed | Starting socket receive thread. 2024-03-07 13:34:15.307 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-07 13:34:15.514 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-03-07 13:34:15.514 | Denali Data Feed | Sending logon request message. 2024-03-07 13:34:16.124 | Denali Data Feed | Received logon response. 2024-03-07 13:34:16.124 | Denali Data Feed | Server Name: RealTimeServer. 2024-03-07 13:34:16.124 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-07 13:34:16.124 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-03-07 13:34:16.124 | Denali Data Feed | Failed connections: 142 2024-03-07 13:34:16.124 | Denali Data Feed | Waiting for socket receive thread to end 2024-03-07 13:34:16.125 | DTC Client socket (4) | CloseSocket call. 2024-03-07 13:34:16.125 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-03-07 13:34:16.125 | Denali Data Feed | Disconnected from the server. 2024-03-07 13:34:16.125 | Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. 2024-03-07 13:34:16.307 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-03-07 13:34:16.307 | DTC Client socket (4) | Closed. 2024-03-07 13:34:57.426 | Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 2024-03-07 13:34:57.427 | DTC Client socket (5) | Creating socket. 2024-03-07 13:34:57.427 | DTC Client socket (5) | New receive buffer size: 0 2024-03-07 13:34:57.427 | DTC Client socket (5) | Connecting to IP: 38.103.112.197. 2024-03-07 13:34:57.608 | Denali Data Feed | Network connection to server complete. 2024-03-07 13:34:57.608 | Denali Data Feed | Starting socket receive thread. 2024-03-07 13:34:57.608 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-07 13:34:57.814 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-03-07 13:34:57.814 | Denali Data Feed | Sending logon request message. 2024-03-07 13:34:58.437 | Denali Data Feed | Received logon response. 2024-03-07 13:34:58.437 | Denali Data Feed | Server Name: RealTimeServer. 2024-03-07 13:34:58.437 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-07 13:34:58.437 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-03-07 13:34:58.437 | Denali Data Feed | Failed connections: 143 2024-03-07 13:34:58.437 | Denali Data Feed | Waiting for socket receive thread to end 2024-03-07 13:34:58.438 | DTC Client socket (5) | CloseSocket call. 2024-03-07 13:34:58.438 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-03-07 13:34:58.438 | Denali Data Feed | Disconnected from the server. 2024-03-07 13:34:58.438 | Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. 2024-03-07 13:34:58.620 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-03-07 13:34:58.620 | DTC Client socket (5) | Closed. 2024-03-07 13:35:28.442 | Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 10048 2024-03-07 13:35:28.443 | DTC Client socket (4) | Creating socket. 2024-03-07 13:35:28.443 | DTC Client socket (4) | New receive buffer size: 0 2024-03-07 13:35:28.443 | DTC Client socket (4) | Connecting to IP: 38.142.170.155. 2024-03-07 13:35:28.604 | Denali Data Feed | Network connection to server complete. 2024-03-07 13:35:28.604 | Denali Data Feed | Starting socket receive thread. 2024-03-07 13:35:28.604 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-07 13:35:28.776 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-03-07 13:35:28.776 | Denali Data Feed | Sending logon request message. 2024-03-07 13:35:28.949 | Denali Data Feed | Received logon response. 2024-03-07 13:35:28.949 | Denali Data Feed | Server Name: RealTimeServer. 2024-03-07 13:35:28.949 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-07 13:35:28.949 | Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. 2024-03-07 13:35:28.949 | Denali Data Feed | Failed connections: 144 2024-03-07 13:35:28.949 | Denali Data Feed | Waiting for socket receive thread to end 2024-03-07 13:35:28.950 | DTC Client socket (4) | CloseSocket call. 2024-03-07 13:35:28.950 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-03-07 13:35:28.950 | Denali Data Feed | Disconnected from the server. 2024-03-07 13:35:28.950 | Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. 2024-03-07 13:35:29.110 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-03-07 13:35:29.110 | DTC Client socket (4) | Closed. 2024-03-07 13:35:30.951 | Denali Data Feed | Connecting to the server ds27.sierracharts.com. Port 10048 2024-03-07 13:35:30.952 | DTC Client socket (4) | Creating socket. 2024-03-07 13:35:30.952 | DTC Client socket (4) | New receive buffer size: 0 2024-03-07 13:35:30.952 | DTC Client socket (4) | Connecting to IP: 38.142.127.146. 2024-03-07 13:35:31.134 | Denali Data Feed | Network connection to server complete. 2024-03-07 13:35:31.134 | Denali Data Feed | Starting socket receive thread. 2024-03-07 13:35:31.134 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-07 13:35:31.340 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-03-07 13:35:31.340 | Denali Data Feed | Sending logon request message. 2024-03-07 13:35:31.526 | Denali Data Feed | Received logon response. 2024-03-07 13:35:31.526 | Denali Data Feed | Server Name: RealTimeServer. 2024-03-07 13:35:31.526 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-07 13:35:31.526 | Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. 2024-03-07 13:35:31.526 | Denali Data Feed | Failed connections: 145 2024-03-07 13:35:31.526 | Denali Data Feed | Waiting for socket receive thread to end 2024-03-07 13:35:31.526 | DTC Client socket (4) | CloseSocket call. 2024-03-07 13:35:31.526 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-03-07 13:35:31.526 | Denali Data Feed | Disconnected from the server. 2024-03-07 13:35:31.526 | Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. 2024-03-07 13:35:31.711 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-03-07 13:35:31.711 | DTC Client socket (4) | Closed. 2024-03-07 13:35:33.518 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 2024-03-07 13:35:33.518 | DTC Client socket (4) | Creating socket. 2024-03-07 13:35:33.518 | DTC Client socket (4) | New receive buffer size: 0 2024-03-07 13:35:33.518 | DTC Client socket (4) | Connecting to IP: 38.103.112.187. 2024-03-07 13:35:33.699 | Denali Data Feed | Network connection to server complete. 2024-03-07 13:35:33.699 | Denali Data Feed | Starting socket receive thread. 2024-03-07 13:35:33.699 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-07 13:35:33.900 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-03-07 13:35:33.900 | Denali Data Feed | Sending logon request message. 2024-03-07 13:35:34.511 | Denali Data Feed | Received logon response. 2024-03-07 13:35:34.511 | Denali Data Feed | Server Name: RealTimeServer. 2024-03-07 13:35:34.511 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-07 13:35:34.511 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-03-07 13:35:34.511 | Denali Data Feed | Failed connections: 146 2024-03-07 13:35:34.511 | Denali Data Feed | Waiting for socket receive thread to end 2024-03-07 13:35:34.511 | DTC Client socket (4) | CloseSocket call. 2024-03-07 13:35:34.511 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-03-07 13:35:34.511 | Denali Data Feed | Disconnected from the server. 2024-03-07 13:35:34.511 | Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. 2024-03-07 13:35:34.691 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-03-07 13:35:34.691 | DTC Client socket (4) | Closed. 2024-03-07 13:35:38.481 | ESH24-CME 1 Min #1 | Reloading chart. 2024-03-07 13:36:04.537 | Denali Data Feed | Connecting to the server ds32.sierracharts.com. Port 10048 2024-03-07 13:36:04.540 | DTC Client socket (4) | Creating socket. 2024-03-07 13:36:04.540 | DTC Client socket (4) | New receive buffer size: 0 2024-03-07 13:36:04.540 | DTC Client socket (4) | Connecting to IP: 38.120.62.83. 2024-03-07 13:36:04.736 | Denali Data Feed | Network connection to server complete. 2024-03-07 13:36:04.736 | Denali Data Feed | Starting socket receive thread. 2024-03-07 13:36:04.736 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-07 13:36:04.937 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-03-07 13:36:04.937 | Denali Data Feed | Sending logon request message. 2024-03-07 13:36:05.595 | Denali Data Feed | Received logon response. 2024-03-07 13:36:05.595 | Denali Data Feed | Server Name: RealTimeServer. 2024-03-07 13:36:05.595 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-07 13:36:05.595 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-03-07 13:36:05.595 | Denali Data Feed | Failed connections: 147 2024-03-07 13:36:05.595 | Denali Data Feed | Waiting for socket receive thread to end 2024-03-07 13:36:05.595 | DTC Client socket (4) | CloseSocket call. 2024-03-07 13:36:05.595 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-03-07 13:36:05.595 | Denali Data Feed | Disconnected from the server. 2024-03-07 13:36:05.595 | Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. 2024-03-07 13:36:05.791 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-03-07 13:36:05.792 | DTC Client socket (4) | Closed. 2024-03-07 13:36:11.622 | File >> Disconnect selected. 2024-03-07 13:36:11.624 | DTC Client socket (0) | CloseSocket call. 2024-03-07 13:36:11.624 | Denali Data Feed | Disconnected from the server. 2024-03-07 13:36:11.624 | SC Data with Depth | Waiting for socket receive thread to end 2024-03-07 13:36:11.624 | DTC Client socket (1) | CloseSocket call. 2024-03-07 13:36:11.624 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-03-07 13:36:11.624 | SC Data with Depth | Disconnected from the server. 2024-03-07 13:36:11.624 | Delayed Data Feed | Waiting for socket receive thread to end 2024-03-07 13:36:11.624 | DTC Client socket (2) | CloseSocket call. 2024-03-07 13:36:11.625 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-03-07 13:36:11.625 | Delayed Data Feed | Disconnected from the server. 2024-03-07 13:36:11.625 | Delayed Data Feed | Waiting for socket receive thread to end 2024-03-07 13:36:11.625 | DTC Client socket (3) | CloseSocket call. 2024-03-07 13:36:11.625 | DTC Client socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 2024-03-07 13:36:11.625 | Delayed Data Feed | Disconnected from the server. 2024-03-07 13:36:11.625 | SC Data - All Services | Disconnected. 2024-03-07 13:36:11.802 | DTC Client socket (3) | Write has completed. Shutdown being performed. 2024-03-07 13:36:11.802 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-03-07 13:36:11.812 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-03-07 13:36:11.812 | DTC Client socket (2) | Closed. 2024-03-07 13:36:11.985 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-03-07 13:36:11.985 | DTC Client socket (1) | Closed. 2024-03-07 13:36:12.221 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-03-07 13:36:12.221 | DTC Client socket (3) | Closed. 2024-03-07 13:36:21.842 | 2024-03-07 13:36:21.842 | SC Data - All Services | Connected to server complete. 2024-03-07 13:36:21.844 | No download requests in the queue to start downloads for. 2024-03-07 13:36:21.844 | No download requests in the queue to start downloads for. 2024-03-07 13:36:21.844 | No download requests in the queue to start downloads for. 2024-03-07 13:36:21.844 | No download requests in the queue to start downloads for. 2024-03-07 13:36:22.030 | Mapping ESH24-CME to ESH24. Service code: cme 2024-03-07 13:36:22.030 | Using symbol data fast lookup vector 2024-03-07 13:36:22.030 | Denali Data Feed | Starting real-time market data updates for: ESH24-CME (ESH24). ID: 1 Service code: cme 2024-03-07 13:36:22.030 | Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 10048 2024-03-07 13:36:22.030 | Denali Data Feed | Requesting security definition data for: ESH24-CME (ESH24). ID: 1 2024-03-07 13:36:22.030 | Added historical Intraday data request for ESH24-CME to the queue. 2024-03-07 13:36:22.030 | Intraday data recording state for symbol ESH24-CME is set to download 'Pending'. 2024-03-07 13:36:22.030 | Triggering next historical data download in queue. 2024-03-07 13:36:22.036 | Delaying start of download for ESH24-CME. 2024-03-07 13:36:22.159 | DTC Client socket (1) | Creating socket. 2024-03-07 13:36:22.159 | DTC Client socket (1) | New receive buffer size: 0 2024-03-07 13:36:22.159 | DTC Client socket (1) | Connecting to IP: 38.103.112.184. 2024-03-07 13:36:22.341 | Denali Data Feed | Network connection to server complete. 2024-03-07 13:36:22.341 | Denali Data Feed | Starting socket receive thread. 2024-03-07 13:36:22.341 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-07 13:36:22.544 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-03-07 13:36:22.544 | Denali Data Feed | Sending logon request message. 2024-03-07 13:36:23.154 | Denali Data Feed | Received logon response. 2024-03-07 13:36:23.154 | Denali Data Feed | Server Name: RealTimeServer. 2024-03-07 13:36:23.154 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-07 13:36:23.154 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-03-07 13:36:23.154 | Denali Data Feed | Failed connections: 148 2024-03-07 13:36:23.154 | Denali Data Feed | Waiting for socket receive thread to end 2024-03-07 13:36:23.155 | DTC Client socket (1) | CloseSocket call. 2024-03-07 13:36:23.155 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-03-07 13:36:23.155 | Denali Data Feed | Disconnected from the server. 2024-03-07 13:36:23.155 | Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. 2024-03-07 13:36:23.335 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-03-07 13:36:23.335 | DTC Client socket (1) | Closed. 2024-03-07 13:36:53.152 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 2024-03-07 13:36:53.152 | DTC Client socket (1) | Creating socket. 2024-03-07 13:36:53.153 | DTC Client socket (1) | New receive buffer size: 0 2024-03-07 13:36:53.153 | DTC Client socket (1) | Connecting to IP: 38.103.112.187. 2024-03-07 13:36:53.337 | Denali Data Feed | Network connection to server complete. 2024-03-07 13:36:53.337 | Denali Data Feed | Starting socket receive thread. 2024-03-07 13:36:53.337 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-07 13:36:53.483 | HD Request # 46 | Downloading Intraday chart data for ESH24-CME to the file ESH24-CME.scid. Service: cme 2024-03-07 13:36:53.483 | HD Request # 46 | Download start date-time: 2024-03-07 12:30:04.000000. File last date-time: 2024-03-07 12:30:04.074000 2024-03-07 13:36:53.483 | HD Request # 46 | Using server: ds23.sierracharts.com port 10149 2024-03-07 13:36:53.484 | Socket (2) | Creating socket. 2024-03-07 13:36:53.484 | Socket (2) | New receive buffer size: 0 2024-03-07 13:36:53.484 | Socket (2) | Connecting to IP: 38.103.112.183. 2024-03-07 13:36:53.555 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-03-07 13:36:53.555 | Denali Data Feed | Sending logon request message. 2024-03-07 13:36:53.861 | HD Request # 46 | Setting DTC encoding to Binary VLS 2024-03-07 13:36:53.861 | HD Request # 46 | Sending historical data logon request message. 2024-03-07 13:36:54.162 | Denali Data Feed | Received logon response. 2024-03-07 13:36:54.162 | Denali Data Feed | Server Name: RealTimeServer. 2024-03-07 13:36:54.162 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-07 13:36:54.162 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-03-07 13:36:54.162 | Denali Data Feed | Failed connections: 149 2024-03-07 13:36:54.162 | Denali Data Feed | Waiting for socket receive thread to end 2024-03-07 13:36:54.162 | DTC Client socket (1) | CloseSocket call. 2024-03-07 13:36:54.163 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-03-07 13:36:54.163 | Denali Data Feed | Disconnected from the server. 2024-03-07 13:36:54.163 | Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. 2024-03-07 13:36:54.310 | HD Request # 46 | Requesting Intraday data. Start date-time: 2024-03-07 12:30:04. Record interval: 1. Symbol: ESH24 2024-03-07 13:36:54.345 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-03-07 13:36:54.345 | DTC Client socket (1) | Closed. 2024-03-07 13:36:54.493 | HD Request # 46 | Decompressing data. 2024-03-07 13:36:54.909 | HD Request # 46 | Receiving Intraday data for ESH24-CME starting at 2024-03-07 12:30:04.074000 2024-03-07 13:36:55.092 | Socket (2) | CloseSocket call. 2024-03-07 13:36:55.092 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-03-07 13:36:55.092 | Historical data download thread signaled to stop. 2024-03-07 13:36:55.092 | HD Request # 46 | Timestamp of first Intraday data file record written: 2024-03-07 12:30:04.074000. 2024-03-07 13:36:55.092 | HD Request # 46 | Received 3368 Intraday data records from 2024-03-07 12:30:04.074000 to 2024-03-07 13:36:48.359000 (66.7 minutes. Delay: 6.7 seconds) and wrote 3368 records for ESH24-CME 2024-03-07 13:36:55.097 | HD Request # 46 | Add time&sales data | Remembered last file record date-time: 2024-03-07 19:36:48.359000 2024-03-07 13:36:55.097 | HD Request # 46 | Completion time: 2s. 2024-03-07 13:36:55.097 | HD Request # 46 | Intraday data download complete for ESH24-CME. Unique request ID: 46 2024-03-07 13:36:55.097 | Removing historical data download ID 46. 2024-03-07 13:36:55.097 | Real-time Intraday chart data file updates started for ESH24-CME 2024-03-07 13:36:55.098 | Opened cached Intraday file: C:\Users\Mitch\Downloads\SierraChart2596\Data\ESH24-CME.scid. Thread ID: 14580 2024-03-07 13:36:55.098 | Intraday chart data file opened for ESH24-CME 2024-03-07 13:36:55.098 | HD Request # 46 | Enabling Intraday chart updating for symbol. 2024-03-07 13:36:55.098 | 2024-03-07 13:36:55.098 | No download requests in the queue to start downloads for. 2024-03-07 13:36:55.098 | Historical data for ESH24-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-03-07 13:36:55.276 | Socket (2) | Socket gracefully closed by remote side. 2024-03-07 13:36:55.276 | Socket (2) | Closed. 2024-03-07 13:37:24.153 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 2024-03-07 13:37:24.156 | DTC Client socket (1) | Creating socket. 2024-03-07 13:37:24.157 | DTC Client socket (1) | New receive buffer size: 0 2024-03-07 13:37:24.157 | DTC Client socket (1) | Connecting to IP: 38.103.112.188. 2024-03-07 13:37:24.339 | Denali Data Feed | Network connection to server complete. 2024-03-07 13:37:24.339 | Denali Data Feed | Starting socket receive thread. 2024-03-07 13:37:24.339 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-03-07 13:37:24.558 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-03-07 13:37:24.558 | Denali Data Feed | Sending logon request message. 2024-03-07 13:37:25.168 | Denali Data Feed | Received logon response. 2024-03-07 13:37:25.168 | Denali Data Feed | Server Name: RealTimeServer. 2024-03-07 13:37:25.168 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-03-07 13:37:25.168 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-03-07 13:37:25.168 | Denali Data Feed | Failed connections: 150 2024-03-07 13:37:25.168 | Denali Data Feed | Waiting for socket receive thread to end 2024-03-07 13:37:25.168 | DTC Client socket (1) | CloseSocket call. 2024-03-07 13:37:25.168 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-03-07 13:37:25.168 | Denali Data Feed | Disconnected from the server. 2024-03-07 13:37:25.168 | Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. 2024-03-07 13:37:25.351 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-03-07 13:37:25.351 | DTC Client socket (1) | Closed. |
| [2024-03-07 20:16:26] |
| John - SC Support - Posts: 36238 |
|
The following from your log is the reason for this: 2024-03-07 13:33:28.794 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
You have another Sierra Chart running on a different computer somewhere and that installation is getting the real-time data. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously You can either exit from Sierra Chart on the other system, or you can turn on the 2 systems option (keep in mind, this will double your exchange fees). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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