Support Board
Date/Time: Mon, 25 Nov 2024 10:44:00 +0000
I need a refund
View Count: 374
| [2024-03-05 14:26:34] |
| Adzn21 - Posts: 2 |
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Its been a while since I last used Sierra Charts so decided to migrate back to it only to find out that CQG is no longer supported! I love the interactive charts of sierra but this is something i cannot comprehend. I have already paid for the integrated charts 36USD and would like a refund now as I wont be paying for the denali exchange data feed
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| [2024-03-05 18:13:01] |
| John - SC Support - Posts: 36238 |
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We can only refund Usage Time that is in whole month (31 day) increments. Right now, you only have 17 days of Usage Time remaining, therefore we can not give you a refund. Also, CQG is supported for trading, you just can not use their data for The CME Group and EUREX, therefore you would need to get that data from us. To connect to your CQG account, follow these instructions: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-08 14:00:27] |
| Adzn21 - Posts: 2 |
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17 days? But I bought the Standard Package for 36USD a few days ago so how can i have 17days? Can i show you my receipt?
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| [2024-03-08 16:02:55] |
| John - SC Support - Posts: 36238 |
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The reason you were down to 17 days (when we wrote that a few days ago) was because you had originally purchased Package 10, but then you changed to Package 11 and then to Package 12. When you change your package, we adjust the remaining Usage Time based on the difference in the package pricing, so since you changed to a more expensive package, your Usage Time went down. We do see that you originally purchased your package on March 5, which is the same day you posted. We had not realized at that time that you had adjusted your package. Given this, we have refunded the Usage Time and then refunded your Services Surplus back to your payment method. We have a $5.00 processing fee for refunds, therefore a total of $31.00 was refunded to your card. It can take up to 10 business days for the funds to show in your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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