Support Board
Date/Time: Mon, 25 Nov 2024 14:31:47 +0000
Unable to change Sierra Chart directories.
View Count: 229
| [2024-02-26 14:18:26] |
| User213504 - Posts: 69 |
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I'm running v 2602 and something happened to change the default directories and I'm unable to change them back. I have it installed in C:\SierraChart with the data file in Sierrachart\data and the program has C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Data\ which I'm unable to change, it keeps reverting back.
Date Time Of Last Edit: 2024-02-26 14:49:01
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| [2024-02-26 14:51:10] |
| User213504 - Posts: 69 |
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I fixed it. I had to change the "always use' field.
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| [2024-02-26 14:58:20] |
| User213504 - Posts: 69 |
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I fixed it but now I lost my Control Bar settings, chart links and a lot of default graphics settings. This fix only allowed the charts to be displayed, I'm not receiving price data. I need the program to be restored to the way I had it. What do I have to change? Date Time Of Last Edit: 2024-02-26 15:12:59
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| [2024-02-26 17:51:30] |
| John - SC Support - Posts: 36242 |
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Refer to the following for how to restore the file that contains the settings from a backup: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-26 19:07:39] |
| User213504 - Posts: 69 |
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It's not working. If I use the shortcut I have, Sierra starts without the changed configuration. If I start from file explorer a window opens and shuts immediately. I used config files from the 14th.
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| [2024-02-27 15:24:55] |
| John - SC Support - Posts: 36242 |
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Make sure your shortcut is pointing to the correct location. And you may have to go back a few days to find a configuration file that works properly. We wonder if you have another folder with Sierra Chart and somehow your shortcut got mixed up, or something about the installations is crossed. In terms of starting from the folder directly, it may be that your shortcut is setup to use "Run as Administrator". Try right-clicking on the executable and selecting that option when you try to run it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-27 15:41:18] |
| User213504 - Posts: 69 |
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I'm pretty sure the other folder is on OneDrive. I tried changing the shortcut to c:\SierraChart\Data. Is this correct? I did this because OneDrive pointed to the Data folder. Running the exe as administrator was no different. I used the backup folders from the 14th. That the installation is crossed is why I think I have to re-install Sierra.
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| [2024-02-27 16:52:49] |
| Sierra_Chart Engineering - Posts: 17173 |
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The shortcut to the Sierra Chart executable normally will be C:\SierraChart\. It will not contain the Data subfolder.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-28 14:57:05] |
| User213504 - Posts: 69 |
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I re-installed Sierra and copied the backup files. It's running correctly now. all I have to do is re-open the studies to reset them.
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