Support Board
Date/Time: Mon, 25 Nov 2024 14:31:39 +0000
Set up has taken over 3 weeks- cost about $150- still have not tried Sierra- Help
View Count: 309
| [2024-02-23 11:22:16] |
| Juno Best Day Ever - Posts: 3 |
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Hi, I would like to try your service. A friend likes it. I signed up for the free trial bc I already pay for a charting service. The trial would not run the system (data issues etd). My friend said she just gave up on the trial and chose package 10 and paid. I did the same. Still no data worked- so I funded an edge clear account. I have yet to actually see what sierra is like and if I like it and I have spent around $200. Edge took forever to process my app and still has not applied funds I sent 10 days ago to my account. Thats not your fault- or mine- but I am the paying customer and yours is the service I am attempting to trial. Can you please extend my trail- this has been not good and I am close to giving up. Customer experience has been far less than satisfying or even reasonable. |
| [2024-02-23 14:43:00] |
| Sierra_Chart Engineering - Posts: 17173 |
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You have only spent 20 USD: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog And you have a 36 USD credit. We have given you a time extension of 10 days. What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. If you are interested in futures data, you can receive delayed streaming futures data right now. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. ---- Why did you open an Edge Clear account versus Stage 5? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-23 14:44:29
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| [2024-02-23 15:32:24] |
| Stage 5 Trading - Posts: 155 |
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Hi Juno Best Day Ever, Stage 5 fully understands and appreciates the trials and tribulations of changing brokerage firms. Which is why we take great pride in helping Sierra Chart traders transition as seamlessly as possible. Sorry to hear your first experience was not ideal. Stage 5 is here for you to hopefully change that negative into a positive. You can open an account for as little as $100 and you will receive $0.20 per side commissions on the micros and $0.45 commissions on non micros plus exchange and regulatory fees. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current trading solution. We would be able to provide some DOM chartbook layouts that will hopefully be more in line with what you are accustomed to. In addition, we would be more than happy to have a remote session to help get you setup with the new layouts. If you have questions or would like to speak to an assigned personal broker for details, please call us at 1-312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ If you are ready to move to the Teton Order Routing solution right away, we invite you to complete an application by clicking the blue button at the top of the https://stage5trading.com/ page that says Introducing Sierra Chart Teton Order Routing - Click Here to Open an account Thank you, Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2024-02-23 18:09:50] |
| Juno Best Day Ever - Posts: 3 |
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I opened edge clear ironbeam bc I thought it was what Sierra recommended. i trade futures. I have a great history with Apex and those are the futures I trade some indexes, some metals, some commodities some currencies some treasuries. So I activated last night some data in Sierra I believe for $5/month? I have Sierra, I have funded Edge Clear. I have turned on data and paid for it with Sierra. What else do I need to do? I want live data to trade. Do I need historical data to chart? I apologize i have never needed to do so much in the past (other broker/charting services). Thank you for patience... |
| [2024-02-23 18:15:35] |
| Stage 5 Trading - Posts: 155 |
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Hi Juno, Stage 5 Trading is a brokerage firm and would be a replacement to your current account. If you were to go through the trouble (we would help walk you through each aspect) to open the account and transfer the funds, then the Stage 5 Trading internal platform team will assist you in these aspects and details with your account setup. We are here to help, so please let us know how we can. Thank you, Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2024-02-23 19:34:40] |
| John - SC Support - Posts: 36242 |
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From what we see, the last thing you need to do is to connect your Sierra Chart to your Edge Clear/Ironbeam account. Follow the instructions starting at Step #6 at the following link: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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