Support Board
Date/Time: Mon, 25 Nov 2024 14:49:11 +0000
No Data after downloading latest version
View Count: 293
| [2024-02-22 12:46:52] |
| User996274 - Posts: 84 |
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Need this taken care of I need direction to either revert back to previous version or fix this one Im in a trade and dont have access to my data! Date Time Of Last Edit: 2024-02-22 13:25:28
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| [2024-02-22 13:01:24] |
| User446260 - Posts: 1 |
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Need this taken care of I need direction to either revert back to previous version fix this one Im in a trade and dont have access to my data! |
| [2024-02-22 15:54:13] |
| John - SC Support - Posts: 36244 |
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The first thing to do is you are in a trade is to call your broker and have them close it out for you. There have been notifications for nearly a year that the version that allowed support for CQG data was going to be stopped. This has not occurred. In order to get the data for the CME Group and/or EUREX, you will need to use our Denali Exchange Data Feed. You can still use CQG for your order routing. To setup the Denali Exchange Data Feed for the CME Group, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* To setup the Denali Exchange Data Feed for EUREX, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-22 16:00:59] |
| Sierra_Chart Engineering - Posts: 17174 |
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Instructions to update Sierra Chart: Software Download: Fast Update Also refer to the prior post. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-22 16:01:32
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| [2024-02-22 16:01:40] |
| User996274 - Posts: 84 |
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As far as Im aware I am using Denali I have pkge 10
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| [2024-02-22 16:09:06] |
| Sierra_Chart Engineering - Posts: 17174 |
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Yes you are using Service Package 10. However, you also need to activate exchanges here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-22 16:20:53] |
| User996274 - Posts: 84 |
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Not sure whats happening According to my accnt info denali is active I have the green data notification Ive tried to reactivate services and it says: "Failed to activate the 'Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts' exchange. Insufficient balance to activate service. A balance of at least 37.5 USD is required for ret ib to pay for all required services. Current balance for account (ret ib) is 0.52 USD. Make Payment For 36.98 USD:" Ive paid this and it shouldnt be due till march 15th |
| [2024-02-22 18:21:02] |
| John - SC Support - Posts: 36244 |
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User996274: You do not have any exchanges active. The exchanges are paid separately from your Usage Time. You do have Usage Time available through March 15, 2024, but this does not include the exchange fees. For data for The CME Group, we see that you have completed your agreements, so you just need to activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Note that the exchanges are not pro-rated and they renew on a calendar month basis, so if you activate an exchange today, you will pay the full amount for the remainder of February and then pay again on March 1, 2024 for the month of March. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-23 13:16:06] |
| User996274 - Posts: 84 |
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Paid for cme still no data Am I doing something wrong? Also, I dont recall having to do this before, any reason it changed? |
| [2024-02-23 13:48:32] |
| User996274 - Posts: 84 |
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I figured it out Though the question remains "Also, I dont recall having to do this before, any reason it changed?" |
| [2024-02-23 15:12:04] |
| Sierra_Chart Engineering - Posts: 17174 |
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At this time you should be getting real-time data. You do need to activate the exchange here since the data comes from the Denali Data Feed now: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Cancel the exchange for you pay through your broker. You do not need it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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