Support Board
Date/Time: Mon, 25 Nov 2024 17:23:53 +0000
Charts no longer updating
View Count: 171
| [2024-02-14 14:24:04] |
| User67632 - Posts: 4 |
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Hi my charts were updating with live data yesterday. Today they have stopped. Please can you help? I tried Help>Account Control Panel and it says I have 21 days so no need to renew yet? Thanks in advance. Reading Internal Order ID file. | 2024-02-14 14:18:51.747 Reading Trade Orders file. | 2024-02-14 14:18:51.930 Reading Trade Positions file. | 2024-02-14 14:18:51.931 Reading Trade Account Data files. | 2024-02-14 14:18:51.931 Software version: 2568 64-bit | 2024-02-14 14:18:51.950 Primary Thread ID: 8596 | 2024-02-14 14:18:51.950 Usage end date: 2024-03-06 | 2024-02-14 14:18:51.950 Enabled for: Sierra Chart Historical Data Service. | 2024-02-14 14:18:51.950 Enabled for: Delayed Denali Exchange Data Feed. | 2024-02-14 14:18:51.950 Allow Support for Sierra Chart Data Feeds is enabled. | 2024-02-14 14:18:51.950 Current selected Data/Trading service: Interactive Brokers | 2024-02-14 14:18:51.950 Custom symbol settings values: enabled | 2024-02-14 14:18:51.950 Chart Update Interval: 500 | 2024-02-14 14:18:51.950 Intraday Data Storage Time Unit: 1 | 2024-02-14 14:18:51.950 Time Zone: +00:00:00 (UTC+00) | 2024-02-14 14:18:51.950 2024-02-14 14:18:51 Local computer time in UTC | 2024-02-14 14:18:51.950 2024-02-14 14:18:51 Local computer time in SC Time Zone | 2024-02-14 14:18:51.950 2024-02-14 14:18:50 Server time in UTC | 2024-02-14 14:18:51.950 Local computer UTC time and Server UTC time difference: 1 seconds. | 2024-02-14 14:18:51.950 Program path: C:\SierraChart\ | 2024-02-14 14:18:51.950 Data Files path: C:\SierraChart\Data\ | 2024-02-14 14:18:51.950 OS Version Number: 10.0 | 2024-02-14 14:18:51.951 Locale Setting: C | 2024-02-14 14:18:51.951 DLLs: UserContributedStudies_64.dll | 2024-02-14 14:18:51.951 Allowed protected custom studies: | 2024-02-14 14:18:51.951 Crash reporter started: true | 2024-02-14 14:18:51.951 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2024-02-14 14:18:51.992 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2024-02-14 14:18:52.192 Using Bid/Ask average for last trade price for EUR.USD-CASH-IDEALPRO | 2024-02-14 14:18:52.211 Using symbol data fast lookup vector | 2024-02-14 14:18:52.211 Using Bid/Ask average for last trade price for GBP.USD-CASH-IDEALPRO | 2024-02-14 14:18:52.211 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2024-02-14 14:18:52.366 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2024-02-14 14:18:52.366 Received 5 login tokens. | 2024-02-14 14:18:52.554 Symbol settings MD5 received. Request ID: 1. | 2024-02-14 14:18:54.337 Symbol settings are up-to-date for interactive_brokers.trading. | 2024-02-14 14:18:54.337 Requested user files to download. | 2024-02-14 14:18:54.506 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2024-02-14 14:18:56.509 * Files to Open on Startup | Opening file: Justyn.cht | 2024-02-14 14:18:59.745 TICK-NYSE-IND-NYSE 1 Min #1 | Reloading chart. | 2024-02-14 14:18:59.775 INDU-IND-CME 1 Min #2 | Reloading chart. | 2024-02-14 14:19:00.141 YM-202403-CBOT 1 Min #3 | Reloading chart. | 2024-02-14 14:19:00.162 NQ-202403-CME 1 Min #4 | Reloading chart. | 2024-02-14 14:19:01.389 |
| [2024-02-14 14:27:58] |
| Sierra_Chart Engineering - Posts: 17174 |
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Are you wanting to connect to Interactive Brokers? You will need Service Package 10 for this. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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