Support Board
Date/Time: Mon, 25 Nov 2024 19:35:34 +0000
Post From: Charts no longer updating
| [2024-02-14 14:24:04] |
| User67632 - Posts: 4 |
|
Hi my charts were updating with live data yesterday. Today they have stopped. Please can you help? I tried Help>Account Control Panel and it says I have 21 days so no need to renew yet? Thanks in advance. Reading Internal Order ID file. | 2024-02-14 14:18:51.747 Reading Trade Orders file. | 2024-02-14 14:18:51.930 Reading Trade Positions file. | 2024-02-14 14:18:51.931 Reading Trade Account Data files. | 2024-02-14 14:18:51.931 Software version: 2568 64-bit | 2024-02-14 14:18:51.950 Primary Thread ID: 8596 | 2024-02-14 14:18:51.950 Usage end date: 2024-03-06 | 2024-02-14 14:18:51.950 Enabled for: Sierra Chart Historical Data Service. | 2024-02-14 14:18:51.950 Enabled for: Delayed Denali Exchange Data Feed. | 2024-02-14 14:18:51.950 Allow Support for Sierra Chart Data Feeds is enabled. | 2024-02-14 14:18:51.950 Current selected Data/Trading service: Interactive Brokers | 2024-02-14 14:18:51.950 Custom symbol settings values: enabled | 2024-02-14 14:18:51.950 Chart Update Interval: 500 | 2024-02-14 14:18:51.950 Intraday Data Storage Time Unit: 1 | 2024-02-14 14:18:51.950 Time Zone: +00:00:00 (UTC+00) | 2024-02-14 14:18:51.950 2024-02-14 14:18:51 Local computer time in UTC | 2024-02-14 14:18:51.950 2024-02-14 14:18:51 Local computer time in SC Time Zone | 2024-02-14 14:18:51.950 2024-02-14 14:18:50 Server time in UTC | 2024-02-14 14:18:51.950 Local computer UTC time and Server UTC time difference: 1 seconds. | 2024-02-14 14:18:51.950 Program path: C:\SierraChart\ | 2024-02-14 14:18:51.950 Data Files path: C:\SierraChart\Data\ | 2024-02-14 14:18:51.950 OS Version Number: 10.0 | 2024-02-14 14:18:51.951 Locale Setting: C | 2024-02-14 14:18:51.951 DLLs: UserContributedStudies_64.dll | 2024-02-14 14:18:51.951 Allowed protected custom studies: | 2024-02-14 14:18:51.951 Crash reporter started: true | 2024-02-14 14:18:51.951 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2024-02-14 14:18:51.992 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2024-02-14 14:18:52.192 Using Bid/Ask average for last trade price for EUR.USD-CASH-IDEALPRO | 2024-02-14 14:18:52.211 Using symbol data fast lookup vector | 2024-02-14 14:18:52.211 Using Bid/Ask average for last trade price for GBP.USD-CASH-IDEALPRO | 2024-02-14 14:18:52.211 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2024-02-14 14:18:52.366 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2024-02-14 14:18:52.366 Received 5 login tokens. | 2024-02-14 14:18:52.554 Symbol settings MD5 received. Request ID: 1. | 2024-02-14 14:18:54.337 Symbol settings are up-to-date for interactive_brokers.trading. | 2024-02-14 14:18:54.337 Requested user files to download. | 2024-02-14 14:18:54.506 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2024-02-14 14:18:56.509 * Files to Open on Startup | Opening file: Justyn.cht | 2024-02-14 14:18:59.745 TICK-NYSE-IND-NYSE 1 Min #1 | Reloading chart. | 2024-02-14 14:18:59.775 INDU-IND-CME 1 Min #2 | Reloading chart. | 2024-02-14 14:19:00.141 YM-202403-CBOT 1 Min #3 | Reloading chart. | 2024-02-14 14:19:00.162 NQ-202403-CME 1 Min #4 | Reloading chart. | 2024-02-14 14:19:01.389 |