Support Board
Date/Time: Wed, 27 Nov 2024 04:29:48 +0000
Price updating but chart frozen
View Count: 1006
| [2014-08-04 15:55:27] |
| User25147 - Posts: 2 |
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As per screenshot below my chart is not updating but the DOM/price scale is. This is happening across all asset classes I watch connected to the Rithmic service (not the 1st time either). Tried disconnecting/restarting but this didn't solve the problem. Using Seirra version 1169 |
ym.png| [2014-08-04 16:21:52] |
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We have some other reports of this and we are not sure why this is happening. Uncheck Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. After this, select File >> Disconnect and File >> Connect to Data Feed. Let us know if that solves it. If not, what are the Session Times set to in Chart >> Chart Settings? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-04 16:25:18] |
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Be sure to let us know if the problem is solved with what we said because we need to isolate what the source of the problem is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-04 16:25:35
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| [2014-08-04 16:29:37] |
| User25147 - Posts: 2 |
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My mistake - wasn't aware of the session time settings and the default settings explain why the chart stopped updating for the last hour. Working fine now. Many thanks. |
| [2014-08-04 16:44:47] |
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OK good this is all it was.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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