Support Board
Date/Time: Mon, 25 Nov 2024 20:31:53 +0000
I have no real time data all day although you charged me for it!! FIXXXXXXXXXXX it now
View Count: 189
| [2024-02-02 14:59:23] |
| VolTrader73 - Posts: 136 |
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What the hell are you doing ?? You spam with email 15 day before renewal for what???????? Then I added funds and stripe confirmed. account has 116 Yet you sent no receipt I still have no Real time data for the past 24 hours or soWHY??????????? And the customer support for urgent issues is a joke!! WTF is wrong with you guys Fix my issue now! |
| [2024-02-02 15:16:42] |
| John - SC Support - Posts: 36278 |
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Your deposit was not made in time. The exchanges renew on the first day of each month just after midnight UTC time. Therefore, when you deposited your funds, the exchange had already been shutoff. You were notified of this through several methods. Then, once your funds were put into your account, you did not re-activate the exchange, which is why you are not getting the real-time data. We have activated the exchange for you, so you will now be getting the real-time data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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