Support Board
Date/Time: Mon, 25 Nov 2024 23:33:10 +0000
TopStep Trader Rithmic Setup issues
View Count: 367
| [2024-01-28 11:44:43] |
| User92573 - Posts: 530 |
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Dear Support Today I am receiving TopStep/Rithmic disconnection issues which may be my interpretation of the Sierra Setup Instructions or Rithmic. I have read through "https://www.sierrachart.com/index.php?page=doc/Rithmic.php#SetupInstructions" and John's post on the 19th re a similar subject. However, I may have misunderstood the instructions as far as data is concerned. Trading Username = Rithmic Trading Account Username Trading Password = Rithmic Trading Account Password Market data Username = Sierra Account/Username (to access Denali) Market Data Password = Sierra Password Historical Data Username = Sierra Account/Username (to access Denali) Historical Data Password = Sierra Password 2024-01-28 11:38:51.179 |
2024-01-28 11:38:58.248 | DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. 2024-01-28 11:38:58.248 | DTC Client socket (1) | CloseSocket call. 2024-01-28 11:38:58.248 | Rithmic Direct - DTC | Failed connections: 1 2024-01-28 11:38:58.248 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-01-28 11:38:58.248 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-01-28 11:38:58.248 | DTC Client socket (1) | Closed. 2024-01-28 11:38:58.270 | DTC Client socket (0) | CloseSocket call. 2024-01-28 11:38:58.270 | Rithmic Direct - DTC | Disconnected. 2024-01-28 11:38:58.270 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. Help appreciated. Many thanks. Date Time Of Last Edit: 2024-01-28 19:31:34
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| [2024-01-28 14:27:40] |
| allons_trading - Posts: 30 |
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Sierra Chart will automatically use Denali data if you have a subscription to Denali data through SC. There is no need to enter your SC credentials for Market Data and Historical Data. Rithmic does maintenance over the weekends and prevents connections to their servers until their maintenance window ends. Just wait to try connecting closer to when the markets open on Sunday. |
| [2024-01-28 19:30:27] |
| User92573 - Posts: 530 |
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allons_trading Thank you. I'd not used Rithmic previously so was unaware of the routine maintenance times. That makes sense and on checking it is now connected. Many thanks, very helpful. |
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