Support Board
Date/Time: Mon, 25 Nov 2024 23:21:26 +0000
questions about Package
View Count: 168
| [2024-01-23 10:32:46] |
| User90003 - Posts: 21 |
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Hello I have an account with your company and I trade Nasdaq and SP500 futures. I have the following questions for you: - I am currently using package 11 - Evaluate Highest Available Service Package with Denali Exchange Data Feed. If I want to switch to the lower package 10, can I do it anytime ? How is the money deducted from my account ? And if I switch to package 10, can I switch back to package 11 in a week ? - I have set up a Teton Order Routing Service connection with my AMP broker. Do I still need to take action of connecting once a month for further verification of a funded trading account? - I haven't used Sierra in a while. When I start it now some Chartbooks are not loading (Chartbook file is not compatible) see: https://i.imgur.com/gO4kx8X.png . How should I proceed to get the chartbooks back up ? Thank you and best regards Radomir Kana Translated with www.DeepL.com/Translator (free version) Date Time Of Last Edit: 2024-01-23 10:33:59
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| [2024-01-23 16:47:04] |
| John - SC Support - Posts: 36286 |
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- I am currently using package 11 - Evaluate Highest Available Service Package with Denali Exchange Data Feed.
If I want to switch to the lower package 10, can I do it anytime ? How is the money deducted from my account ? And if I switch to package 10, can I switch back to package 11 in a week ? You can change your package at any time. When you change your package we do not give a refund nor do we ask for a payment. Rather, we adjust the remaining Usage Time in your account based on the difference in price of the packages. Therefore if you change to a higher priced package, your remaining Usage Time will go down, and vice versa. You can change your package by selecting the package you want at the following link and then selecting the "Update/Set" button: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage I have set up a Teton Order Routing Service connection with my AMP broker. Do I still need to take action of connecting once a month for further verification of a funded trading account?
If you are staying connected to that account, then you do not need to do anything further. But, if you are not staying connected, then you will need to connect at least once a month to update your Verified Until date. I haven't used Sierra in a while. When I start it now some Chartbooks are not loading (Chartbook file is not compatible) see: https://i.imgur.com/gO4kx8X.png . How should I proceed to get the chartbooks back up ?
Refer to the following: Chartbooks (Workspaces): Opening Older Chartbooks For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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