Support Board
Date/Time: Wed, 27 Nov 2024 04:48:10 +0000
problem loading forex charts IB
View Count: 1731
| [2014-08-01 05:00:22] |
| User22153 - Posts: 46 |
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Hello Support, I have a problem loading Forex Charts from IB. Whenever I click on EDIT, DELETE ALL DATA AND DOWNLOAD its just keeps saying download failed or symbol not recognized. I understand Sierra Charts has a forex data feed from FXCM, but I don't want to use an unreliable data feed from FXCM. No offence, but the feed pretty crap IMO. Please see attached the log. Message from IB: HMDS data farm connection is inactive but should be available upon demand.cashhmds. IB Error Code: 2107. Request ID: -1. | 2014-08-01 04:59:11 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\usd.cad-CASH-IDEALPRO.scid | 2014-08-01 04:59:45 Reloading all charts with filename: eur.usd-CASH-IDEALPRO.scid | 2014-08-01 04:59:57 HD Request # 15 | Downloading Intraday chart data for eur.usd-CASH-IDEALPRO to the file eur.usd-CASH-IDEALPRO.scid. Service: ib | 2014-08-01 04:59:57 HD Request # 15 | Download start Date-Time: 2014-01-27 04:59:57.0 | 2014-08-01 04:59:57 HD Request # 15 | Requesting a total of 186 days and 4800 seconds. | 2014-08-01 04:59:57 HD Request # 15 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 15988800. | 2014-08-01 04:59:57 HD Request # 15 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-01-28 04:49:57 for eur.usd-CASH-IDEALPRO | 2014-08-01 04:59:57 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EUR.USD-CASH-IDEALPRO.scid | 2014-08-01 04:59:57 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\eur.usd-CASH-IDEALPRO.scid | 2014-08-01 04:59:57 HD Request # 15 | Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 26. | 2014-08-01 04:59:57 HD Request # 15 | Error downloading historical Intraday data for eur.usd-CASH-IDEALPRO. The symbol is unknown to the server. | 2014-08-01 04:59:57 HD Request # 15 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for eur.usd-CASH-IDEALPRO | 2014-08-01 04:59:57 HD Request # 15 | Intraday download COMPLETE for eur.usd-CASH-IDEALPRO. Completion time: 0s | 2014-08-01 04:59:57 Real-time Intraday chart data file updates started for eur.usd-CASH-IDEALPRO | 2014-08-01 04:59:57 Message from IB: No historical data query found for ticker id:26. IB Error Code: 366. Request ID: 26. | 2014-08-01 04:59:57 |
| [2014-08-01 08:27:21] |
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Make this ALL uppercase for all of the charts of this symbol: eur.usd-CASH-IDEALPRO You can change the symbol through Chart >> Chart Settings. Choose the symbol with the Find button and do not hand type it. After this reconnect to the data feed with the commands on the File menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-01 11:19:32] |
| User22153 - Posts: 46 |
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I've tried the settings above and still no luck. I changed the symbol to uppercase but it just changes it back to lower case. I've also used the Find button and still no luck. |
| [2014-08-01 11:53:34] |
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Follow this procedure to completely delete that symbol and all charts for that symbol: https://www.sierrachart.com/index.php?page=doc/doc_ChartDataFiles.html#DeletingCharts Once this is done, start a new chart and open it with File >> Find Symbol and do not hand type the symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-01 13:26:58] |
| User22153 - Posts: 46 |
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that's sorted it. However, I have another question. what does this mean? Message from IB: HMDS data farm connection is inactive but should be available upon demand.cashhmds. IB Error Code: 2107. Request ID: -1. | 2014-08-01 04:59:11 |
| [2014-08-01 14:35:32] |
| User22153 - Posts: 46 |
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the problem has come back. What about if I use the IB Gateway?
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| [2014-08-01 17:29:09] |
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Contact IB about this: Message from IB: HMDS data farm connection is inactive but should be available upon demand.cashhmds. IB Error Code: 2107. Request ID: -1. | 2014-08-01 04:59:11 Try the IB Gateway. We would have no idea whether it would help or not. If the original problem came back, then ask IB about this: HD Request # 15 | Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 26. | 2014-08-01 04:59:57 HD Request # 15 | Error downloading historical Intraday data for eur.usd-CASH-IDEALPRO. The symbol is unknown to the server. | 2014-08-01 04:59:57 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-01 17:29:27
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