Support Board
Date/Time: Tue, 26 Nov 2024 01:53:57 +0000
Denali Exchange No Connection
View Count: 528
| [2024-01-14 17:32:13] |
| User123235 - Posts: 46 |
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Hello, my account is current and cant connect to Denali Exchange.
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| [2024-01-14 17:49:06] |
| Sierra_Chart Engineering - Posts: 17179 |
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Refer to: Resolved: Data Center Notice for CH1: Data Feeds Affecting! Please read! we are going to start redirecting traffic to another system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-15 00:22:34] |
| User575399 - Posts: 322 |
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Mine is doing the Same thing
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| [2024-01-15 05:48:21] |
| gonf85 - Posts: 14 |
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I'm getting msg during downloading historical chart data " Download Failed - Error downloading historical Intraday data for ESH24-CME. Timeout error connecting to server." It's the data center overheating issue? |
| [2024-01-15 05:57:49] |
| User753428 - Posts: 163 |
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I'm getting msg during downloading historical chart data
" Download Failed - Error downloading historical Intraday data for ESH24-CME. Timeout error connecting to server." It's the data center overheating issue? It's been over 6 hours since market open and I'm still getting this same message. Is there anyone that's been able to successfully download historical intraday data? |
| [2024-01-15 06:29:54] |
| Sierra_Chart Engineering - Posts: 17179 |
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The data will download but it will take time but it actually might fail thinking about it since there would be several timeouts. We are working on the issue now. Before we got to this we had to work through some other issues, and also think through this carefully in order to not cause any side effects. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-15 06:30:14
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| [2024-01-15 06:35:56] |
| Sierra_Chart Engineering - Posts: 17179 |
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We are also going to over the next few days, work on a solution or come up with some kind of solution to avoid this problem to begin with. However, inherently it is difficult. If there are numerous servers down, and a lot of servers available, then they are going to get iterated through and they will all fail with a default 20 seconds timeout that the operating system sets. The basic idea is that we would reduce this timeout. Maybe make it user adjustable. At the very least we could cut it down to 10 seconds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-15 14:28:25
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| [2024-01-15 22:20:03] |
| User575399 - Posts: 322 |
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We dont care. Just fix it.
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| [2024-01-16 03:30:17] |
| gonf85 - Posts: 14 |
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Hi ESH24-CME missing Monday historical data (15JAN2024). I tried delete and redownload. Still same. Please help. Thank you. |
| [2024-01-16 03:43:09] |
| gonf85 - Posts: 14 |
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Please refer to the attached picture. Thank you. |
 missing monday data.PNG / V - Attached On 2024-01-16 03:42:58 UTC - Size: 30.16 KB - 54 views |
| [2024-01-16 08:16:40] |
| Sierra_Chart Engineering - Posts: 17179 |
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We are working on the missing historical data issue. We will let you know when this is resolved. Allow about 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-16 10:52:05] |
| Sierra_Chart Engineering - Posts: 17179 |
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This took longer than expected. Follow the instructions here to download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-16 11:12:30] |
| gonf85 - Posts: 14 |
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I'm appreciate your help. Thanks.
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| [2024-01-16 16:34:31] |
| gonf85 - Posts: 14 |
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Hi, I'm using the historical chart for daily candle analysis. Could you please help fix missing data too? The intraday chart already fixed. But, the historical chart still missing yesterday candle data. |
| missing monday data.PNG / V - Attached On 2024-01-16 16:34:03 UTC - Size: 38.8 KB - 46 views |
| [2024-01-16 16:47:28] |
| John - SC Support - Posts: 36286 |
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There will not be any daily data for yesterday for the CME Group, since it was considered a holiday. This is how they do it, it is not something we do or have control over.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-16 16:49:22] |
| gonf85 - Posts: 14 |
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Noted with thanks.
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