Support Board
Date/Time: Tue, 26 Nov 2024 02:45:59 +0000
Sierra not loading
View Count: 207
| [2024-01-09 16:03:32] |
| User960930 - Posts: 26 |
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i have closed and open sierra multiple times with gaps in between but it says im connect to data feed but not updating market i also have tried disconnecting and reconnecting service still wont upload and start showing market as is now
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| [2024-01-09 16:18:36] |
| User960930 - Posts: 26 |
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you can see its 11:15 but chart only shows to 10:36
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 Screen Shot 1-9-2024 at 11.15 AM.png / V - Attached On 2024-01-09 16:17:44 UTC - Size: 127.82 KB - 44 views |
| [2024-01-09 17:25:00] |
| User960930 - Posts: 26 |
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message log 2024-01-09 12:22:37.094 | Software version: 2580 64-bit 2024-01-09 12:22:37.094 | Primary Thread ID: 4448 2024-01-09 12:22:37.094 | Usage end date: 2024-04-16 2024-01-09 12:22:37.094 | Enabled for: Advanced Features 2. 2024-01-09 12:22:37.094 | Enabled for: Sierra Chart Historical Data Service. 2024-01-09 12:22:37.094 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-01-09 12:22:37.094 | Enabled for: Delayed Denali Exchange Data Feed. 2024-01-09 12:22:37.094 | Enabled for exchange2: CME (Trading Account Required) 2024-01-09 12:22:37.094 | Enabled for exchange2: CBOT (Trading Account Required) 2024-01-09 12:22:37.094 | Enabled for exchange2: COMEX (Trading Account Required) 2024-01-09 12:22:37.094 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-01-09 12:22:37.094 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-01-09 12:22:37.094 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-01-09 12:22:37.094 | Custom symbol settings values: enabled 2024-01-09 12:22:37.094 | Chart Update Interval: 500 2024-01-09 12:22:37.094 | Intraday Data Storage Time Unit: 1 2024-01-09 12:22:37.094 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-01-09 12:22:37.094 | 2024-01-09 17:22:37 Local computer time in UTC 2024-01-09 12:22:37.094 | 2024-01-09 12:22:37 Local computer time in SC Time Zone 2024-01-09 12:22:37.094 | 2024-01-09 17:19:14 Server time in UTC 2024-01-09 12:22:37.094 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-01-09 12:22:37.094 | Program path: C:\SierraChart\ 2024-01-09 12:22:37.094 | Data Files path: C:\SierraChart\Data\ 2024-01-09 12:22:37.095 | OS Version Number: 10.0 2024-01-09 12:22:37.095 | Locale Setting: C 2024-01-09 12:22:37.095 | DLLs: Template_64.dll, UserContributedStudies_64.dll 2024-01-09 12:22:37.095 | Allowed protected custom studies: 2024-01-09 12:22:37.095 | Crash reporter started: true 2024-01-09 12:22:37.095 | |
| [2024-01-09 20:39:50] |
| John - SC Support - Posts: 36286 |
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One of the issues (and probably the entire issue) is that your "Verified Until" date is currently January 5, 2024. Therefore, you are not able to get the real-time data from our Denali Exchange Data Feed until you connect your Sierra Chart to your live, funded, futures trading account. Refer to the following for the information on this: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Therefore, the data you are currently getting is from Rithmic, and we do not provide any help with Rithmic data due to the issues with it. You can view your "Verified Until" date on the Main Control Panel for your account on our website, or you can view it at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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