Support Board
Date/Time: Tue, 26 Nov 2024 04:38:30 +0000
Post From: Sierra not loading
| [2024-01-09 20:39:50] |
| John - SC Support - Posts: 36286 |
|
One of the issues (and probably the entire issue) is that your "Verified Until" date is currently January 5, 2024. Therefore, you are not able to get the real-time data from our Denali Exchange Data Feed until you connect your Sierra Chart to your live, funded, futures trading account. Refer to the following for the information on this: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Therefore, the data you are currently getting is from Rithmic, and we do not provide any help with Rithmic data due to the issues with it. You can view your "Verified Until" date on the Main Control Panel for your account on our website, or you can view it at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |