Support Board
Date/Time: Tue, 26 Nov 2024 03:46:11 +0000
Continued glitchs
View Count: 193
| [2024-01-05 20:44:36] |
| RamRally - Posts: 24 |
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Hi here are two videos, two trades back to back. Your system keeps giving issues. First one, second take profit closed out after my first TP hit, yet the line was left open. 2nd videod entry shows my 2nd add in to the trade accumulate correct loss on the stop loss, but look at the TP, it's only calculating the profit of one contract.
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| [2024-01-06 10:36:48] |
| Sierra_Chart Engineering - Posts: 17179 |
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We do not understand what you are trying to show in the first video, and also notice that market if touched order, has a quantity of 0! That is a Rithmic issue. You need to ask Rithmic about that and we would strongly recommend not using a Market if Touched order if Rithmic cannot handle them properly. Avoid using that order type and that probably will solve the issue. If there any issues with profit/loss calculations, refer to: Help With Daily Profit/Loss Value And in the second video you are showing an order that you canceled, and it goes into a Pending Cancel state and Rithmic does not respond to the cancellation. That is a Rithmic issue! Everything here is a Rithmic issue. We cannot provide further help. We recommend using Teton order routing or our Simulated Futures Trading service for reliable order handling. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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