Support Board
Date/Time: Tue, 26 Nov 2024 05:33:52 +0000
Post From: Continued glitchs
| [2024-01-06 10:36:48] |
| Sierra_Chart Engineering - Posts: 17179 |
|
We do not understand what you are trying to show in the first video, and also notice that market if touched order, has a quantity of 0! That is a Rithmic issue. You need to ask Rithmic about that and we would strongly recommend not using a Market if Touched order if Rithmic cannot handle them properly. Avoid using that order type and that probably will solve the issue. If there any issues with profit/loss calculations, refer to: Help With Daily Profit/Loss Value And in the second video you are showing an order that you canceled, and it goes into a Pending Cancel state and Rithmic does not respond to the cancellation. That is a Rithmic issue! Everything here is a Rithmic issue. We cannot provide further help. We recommend using Teton order routing or our Simulated Futures Trading service for reliable order handling. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |