Support Board
Date/Time: Tue, 26 Nov 2024 06:48:16 +0000
Sub Instance won't boot
View Count: 348
| [2023-12-26 23:36:13] |
| User664240 - Posts: 206 |
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The sub instance crashes mid Boot up. I'll send the LOG. But I only have a screen shot as an illustration
Date Time Of Last Edit: 2023-12-26 23:37:04
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Attachment Deleted.  ice_screenshot_20231226-183529.png / V - Attached On 2023-12-26 23:36:51 UTC - Size: 123.7 KB - 58 views |
| [2023-12-27 02:57:10] |
| User664240 - Posts: 206 |
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Let's walk through what led to this issue. I rolled NG forward to the G contract from the F contract. And there was a 19 day gap in the Daily Historical DATA. Thinking I need ver. 2561 for historical I updated only to find that the sub-instance won't boot. Upon further reflection if that was the issue than I should not have any historical data. Perhaps there's something else happening here. I've enclosed two screen shots one with the F contract with no issues and the other the G contract with the missing DATA.
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| ice_screenshot_20231226-214846.png / V - Attached On 2023-12-27 02:55:16 UTC - Size: 3.56 KB - 55 views ice_screenshot_20231226-214800.png / V - Attached On 2023-12-27 02:55:27 UTC - Size: 2.52 KB - 54 views |
| [2023-12-27 03:11:22] |
| Sierra_Chart Engineering - Posts: 17179 |
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When a sub instance is starting, we want you to enable Safe Mode. Instructions: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-27 05:12:51] |
| User664240 - Posts: 206 |
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Let's start from the beginning there are two problems here the missing DATA in the G contract which is visible both in the sub-instance and the main instance. Now I don't think you meant to suggest that safe mode would resolve the missing DATA issue. but I did start the sub-instance in safe mode but of course there's no way to know for sure your in safe mode that I could find except by the non start of chartbooks and custom studies which actually did open.. I see "I had the open files on start up box check". I attached a SS of G NG after booting the sub in safe and drawing a new HIST Chart, just in the off hand chance I'm incorrect and you did mean to resolve the missing DATA under safe mode. Remember the missing DATA appears in all instances. But the missing DATA remains on all instances Now I upgraded to 2568 and opened the sub in safe mode and then proceeded to open the 9 scheduled to open chartbooks two at a time and there was no issue. My guesses on how to resolve the sub instance crashing would be to open less chartbooks on the open or get a faster PC? we still need resolve the missing data which is also present in ver. 2568 see second ss. |
| ice_screenshot_20231226-235502.png / V - Attached On 2023-12-27 04:57:37 UTC - Size: 4.84 KB - 56 views Attachment Deleted. ice_screenshot_20231227-001102.png / V - Attached On 2023-12-27 05:11:42 UTC - Size: 46.87 KB - 61 views |
| [2023-12-27 07:47:58] |
| Sierra_Chart Engineering - Posts: 17179 |
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What symbol are you missing data for?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-27 14:03:40] |
| User664240 - Posts: 206 |
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Is there a reason you are not viewing the posted Screen Shot of NG-G24-nymex. The missing Data is from approx 11-03-2023 to 11-22-2023 from the support ticket above"I rolled NG forward to the G contract from the F contract. And there was a 19 day gap in the Daily Historical DATA." Again this gap in the DATA is uniform across all versions |
| [2023-12-27 14:22:17] |
| Sierra_Chart Engineering - Posts: 17179 |
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We get lots of screenshots attached among users, and ignore many of them because they are simply not acceptable. The requirements are here: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Among all of the screenshots you posted, only one of them we see has a symbol but we did not get to it, because we stopped looking at them because none of them were useful. And the one that has the symbol does not show the timescale. To download the missing data follow the instructions here. Start with the main instance: No Historical Chart or Blank Chart | Historical Chart Not Updating | Missing Historical Chart Data: 6.3: Missing Data in a Historical Chart Due to Missing Data in the Data File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-27 14:22:50
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| [2023-12-27 14:41:04] |
| Sierra_Chart Engineering - Posts: 17179 |
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My guesses on how to resolve the sub instance crashing would be to open less chartbooks on the open or get a faster PC? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-27 14:41:10
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| [2023-12-27 17:33:13] |
| User664240 - Posts: 206 |
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First I really don't understand the defensive posture.Perhaps you ignore the screen shots due to being overwhelmed but that doesn't explain how you did not address that I clearly stated which contract is the issue in the original support ticket..i DON'T WISH TO GO BACK AND FORTH Please read carefully Step one made sure the chart setting "disable data filing" is set NO in ver. 2538. This selection doesn't exist in the current version, 2568 so it's really a non issue. Second step selected the "edit historical chart" menu item under the edit menu and type in a start date of 12-17-2022 twice. See screen shot.. I sent you the logs to show you that SC will not look back past 11-27-2023 Third step posted below the results showing the gap in the text file for the chart this should clearly illustrate what I'm seeing. 2023/11/03, 3.73300000, 3.79200000, 3.67900000, 3.73400000, 16706, 68045 2023/11/22, 2.94800000, 3.00400000, 2.91400000, 2.98300000, 41907, 96138 Lastly a SS of the NG-G24-nymex chart ver 2568 of SC A reminder this began when I simply rolled from the NGF24 to NGG24 nymex contract Date Time Of Last Edit: 2023-12-27 17:40:59
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| ice_screenshot_20231227-121948.png / V - Attached On 2023-12-27 17:32:19 UTC - Size: 6.25 KB - 53 views ice_screenshot_20231227-120724.png / V - Attached On 2023-12-27 17:37:54 UTC - Size: 37.87 KB - 53 views |
| [2023-12-27 22:25:19] |
| Sierra_Chart Engineering - Posts: 17179 |
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There is no missing data for this contract: https://www.sierrachart.com/image.php?Image=1703715886978.png Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-28 00:39:05] |
| User664240 - Posts: 206 |
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I also submitted the log Software version: 2568 64-bit | 2023-12-27 19:38:05.003 Primary Thread ID: 248 | 2023-12-27 19:38:05.003 Usage end date: 2024-01-12 | 2023-12-27 19:38:05.003 Enabled for: Advanced Features 2. | 2023-12-27 19:38:05.003 Enabled for: Sierra Chart Historical Data Service. | 2023-12-27 19:38:05.003 Enabled for: Delayed Denali Exchange Data Feed. | 2023-12-27 19:38:05.003 Allow Support for Sierra Chart Data Feeds is disabled. | 2023-12-27 19:38:05.003 Current selected Data/Trading service: SC Data - All Services | 2023-12-27 19:38:05.003 Custom symbol settings values: enabled | 2023-12-27 19:38:05.003 Chart Update Interval: 100 | 2023-12-27 19:38:05.003 Intraday Data Storage Time Unit: 0 | 2023-12-27 19:38:05.003 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-12-27 19:38:05.003 2023-12-28 00:38:05 Local computer time in UTC | 2023-12-27 19:38:05.003 2023-12-27 19:38:05 Local computer time in SC Time Zone | 2023-12-27 19:38:05.003 2023-12-27 19:51:03 Server time in UTC | 2023-12-27 19:38:05.003 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-12-27 19:38:05.003 Program path: C:\SierraChart\ | 2023-12-27 19:38:05.003 Data Files path: C:\SierraChart\Data\ | 2023-12-27 19:38:05.003 OS Version Number: 6.1 | 2023-12-27 19:38:05.003 Locale Setting: C | 2023-12-27 19:38:05.003 DLLs: CrystalPalaceStudies_2217_64.dll, market_internals_64.dll, mboxhistogram_64.dll, Norvik_2151_64.dll, OFA Bars (by Zdislav)_2151_64.dll, Trade_Your_Plan_2151_64.dll, TradingriotSuite_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, zyp sierra free 2020_2151_64.dll, zyp sierra free 2021_2151_64.dll, zyp sierra free 2_CDB_2151_64.dll, zyp sierra free 2_M3_2151_64.dll, zyp sierra free 2_OF_2151_64.dll, zyp sierra free 2_SM_2151_64.dll, zyp sierra free_2151_64.dll, zyp sierra OrderFlow MBO 2151 64.dll | 2023-12-27 19:38:05.008 Allowed protected custom studies: market_internals, zyp_app, zyp_download_free, zyp_download_free_2, zyp_download_OF, zyp_download_PA, zyp_ice, zyp_mod_1, zyp_pack1, zyp_pack2, zyp_pack3, zyp_pack6, zyp_pack7 | 2023-12-27 19:38:05.008 Crash reporter started: true | 2023-12-27 19:38:05.008 Added historical Daily data request for NGG24-NYMEX to the queue. | 2023-12-27 19:38:12.483 Triggering next historical data download in queue. | 2023-12-27 19:38:12.483 HD Request # 21 | Downloading Historical Daily chart data for NGG24-NYMEX. Starting date: 2023-12-05. Service: scdataallservices | 2023-12-27 19:38:12.483 HD Request # 21 | Requesting historical Daily data for NGG24 starting at 2023-12-04. SC External HD service. | 2023-12-27 19:38:12.748 HD Request # 21 | Receiving historical Daily data for NGG24-NYMEX starting at 2023-12-05. | 2023-12-27 19:38:12.898 HD Request # 21 | Writing historical Daily data to the file NGG24-NYMEX.dly. | 2023-12-27 19:38:12.898 HD Request # 21 | Bytes received: 921 | 2023-12-27 19:38:12.938 HD Request # 21 | Received 17 Daily data records from 2023-12-05 00:00:00 to 2023-12-27 00:00:00 (23.0 days) and wrote 16 records for NGG24-NYMEX | 2023-12-27 19:38:12.938 HD Request # 21 | Completion time: 0s. | 2023-12-27 19:38:12.958 HD Request # 21 | Daily data download complete for NGG24-NYMEX. Unique request ID: 21 | 2023-12-27 19:38:12.958 Removing historical data download ID 21. | 2023-12-27 19:38:12.958 No download requests in the queue to start downloads for. | 2023-12-27 19:38:12.958 NGG24-NYMEX[M] Daily #8 | Reloading chart. | 2023-12-27 19:38:12.983 |
| [2023-12-28 00:44:29] |
| User664240 - Posts: 206 |
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Remember I also tried the function of setting the DATE under the edit the historical data and set the DATE too one year earlier 11-27-2022 and it still only looked backed to 11-27-2023
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| [2023-12-28 01:35:18] |
| Sierra_Chart Engineering - Posts: 17179 |
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Refer to this setting: Data/Trade Service Settings: Maximum Historical Days to Download for Daily Data (Global Settings >> Data/Trade Service Settings >> Common Settings >> Historical Daily Data) What is it set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-28 03:39:52] |
| User664240 - Posts: 206 |
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I had it set to 30 what's worse I remember changing it to 30 but not why and being that the issue arose on a symbol roll- over I probably would never have look there. I switched it to 1000. However no changes in the chart settings windows eg use # of days for historical charts would rectify the issue even after a complete restart of SC. What did work though was the edit menu command"delete all data and Download" with the setting of the date to the desired day. And WALLAH all better now. Across all entities |
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