Support Board
Date/Time: Tue, 26 Nov 2024 06:45:27 +0000
New Sierra Update - Rithmic Stuck in perpetual "waiting to download" state
View Count: 512
| [2023-12-21 16:52:41] |
| HeyUgly - Posts: 247 |
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hello picture from log attached. I updated Sierra to new build today, never ever have had this issue. Rithmic now only download about every 9 seconds, Sierra is stuck on constantly "waiting to download historical data" then flashes a snapshot update, then freezes, and then auto freezes again into "waiting to download state" i rolled back the install and then every worked properly, but i need the new update to work with a few updated studies, please advise. I am super confused. |
 Ui6eueT0MS.png / V - Attached On 2023-12-21 16:52:25 UTC - Size: 42.53 KB - 68 views |
| [2023-12-21 16:58:45] |
| HeyUgly - Posts: 247 |
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ive done this 3x now so i can confirm its only in the newest build. When i roll back the install , everything is fine i cannot fix it on my end whatever it is, ive tried everything i can think of |
| [2023-12-21 18:48:24] |
| Sierra_Chart Engineering - Posts: 17179 |
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We have no idea why the version would make any difference. It makes absolutely no technical sense to us whatsoever. Unless we pass the version number to Rithmic. And Rithmic is treating different versions differently. There are no changes with Rithmic and this is definitely not a Sierra Chart issue. What we have been seeing lately over the last two months or so with Rithmic is when using invalid symbol they close the connection: DTC Client socket (4) | Socket gracefully closed by remote side. | 2023-12-21 11:54:16.833 DTC Client socket (4) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2023-12-21 11:54:16.845 There are invalid symbols in the list of symbols being subscribed to which are invalid or expired. So you need to clean those up: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-21 18:48:34
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| [2023-12-21 19:53:39] |
| HeyUgly - Posts: 247 |
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odd, i only have valid symbols open. literally 2 markets. I'm puzzled. I am super confused, but need to fix. ill try again to update with a single market open. have no idea why invalid symbls would trigger as no invalid symbols are open. |
| [2023-12-21 20:12:39] |
| Sierra_Chart Engineering - Posts: 17179 |
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These are some invalid symbols: Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ***INDICIES*** | 2023-12-21 11:54:14.262 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: AAPL | 2023-12-21 11:54:14.262 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ATNF | 2023-12-21 11:54:14.262 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: BBBY | 2023-12-21 11:54:14.262 You can also use our Denali Data Feed and disable market data from Rithmic by removing the market data username and password to solve this problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-21 20:12:50
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| [2023-12-21 20:25:35] |
| HeyUgly - Posts: 247 |
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I will do a new instance install and update thread. Thank you i see what you are saying, however no charts are in my chartbook have those open i havent traded a small cap stock {BBBY ANTF} in over 2 years Date Time Of Last Edit: 2023-12-21 20:27:04
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| [2023-12-22 01:47:50] |
| HeyUgly - Posts: 247 |
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I have done a brand new fresh install of sierra with only 1 chart open, Emini. I am still getting the error. I do not know what to do now. Password and account number is greyed out but confirmed everything is entered correctly. checked 5 times to make sure I wasn't doing anything dumb. |
| cSe81Z7KcD.png / V - Attached On 2023-12-22 01:47:42 UTC - Size: 344.88 KB - 63 views |
| [2023-12-22 02:04:19] |
| HeyUgly - Posts: 247 |
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I think I may have this figured out why its doing it, I will update this post with a thank you button click if correct |
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