Support Board
Date/Time: Tue, 26 Nov 2024 08:35:09 +0000
Post From: New Sierra Update - Rithmic Stuck in perpetual "waiting to download" state
| [2023-12-21 18:48:24] |
| Sierra_Chart Engineering - Posts: 17179 |
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We have no idea why the version would make any difference. It makes absolutely no technical sense to us whatsoever. Unless we pass the version number to Rithmic. And Rithmic is treating different versions differently. There are no changes with Rithmic and this is definitely not a Sierra Chart issue. What we have been seeing lately over the last two months or so with Rithmic is when using invalid symbol they close the connection: DTC Client socket (4) | Socket gracefully closed by remote side. | 2023-12-21 11:54:16.833 DTC Client socket (4) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2023-12-21 11:54:16.845 There are invalid symbols in the list of symbols being subscribed to which are invalid or expired. So you need to clean those up: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-21 18:48:34
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