Support Board
Date/Time: Tue, 26 Nov 2024 08:24:00 +0000
No longer getting updates on chart after switching plan to base advanced
View Count: 202
| [2023-12-08 14:01:18] |
| User349850 - Posts: 3 |
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Hi, I've been using the Integrated Advanced plan with top of the book CME data and haven't had issues for the last couple months. I switched to a base advanced plan last night with the same data feed and I'm no longer getting any updates to any chart. It is connected to the "SC Data - All Services" service. Is there something I need to configure to fix this?
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| [2023-12-08 14:30:29] |
| Sierra_Chart Engineering - Posts: 17179 |
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We do see why there is a problem. One question we have is do you want delayed futures data? Or real time. You will not be able to get real-time data on the Service Package you have. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-08 14:30:44
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| [2023-12-08 14:37:47] |
| User349850 - Posts: 3 |
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Oh, I need real-time data. I was under the impression that base advanced allowed for that. Is there any way to switch to the integrated advanced so that I can get real time updates?
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| [2023-12-08 15:14:45] |
| Sierra_Chart Engineering - Posts: 17179 |
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We have changed your Service Package to 11 now. You will start to get real-time data in a few minutes. If not, restart Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-12-08 15:15:11
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| [2023-12-08 15:19:23] |
| User349850 - Posts: 3 |
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Great. Thanks.
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