Support Board
Date/Time: Tue, 26 Nov 2024 11:23:49 +0000
Still seeing (delayed) in chart
View Count: 222
| [2023-12-07 19:57:47] |
| huntfishmb - Posts: 1 |
|
Hope you are well and thanks for looking at this. I took my time, combed through the message board posts, and still am seeing (delayed) on my cbot charts. I have denali exchange, and subscription to both CME & CBOT. I connected the IB account by following the steps. Left it connected for a minute. I don't get the (delayed), however noticed by timestamp the data was at least 10 minutes delayed (and I know there's no support for that). I went back and switched to the SC DATA ALL SERVICES, by following the steps. I'm seeing DD: 00:26:54 (delayed) in the top right chart window. Is there a reason why (delayed) is showing in SC DATA ALL SERVICES? |
| [2023-12-07 22:05:26] |
| John - SC Support - Posts: 36286 |
|
Make sure you updated your symbols when you changed to SC Data- All Services. If you did not do this, then select "Edit >> Translate Symbols to Current Service". But for this investigation we really need to just stay connected to whatever service you typically are connected to. If that is Interactive Brokers, then please just stay connected to Interactive Brokers and we can troubleshoot from there. Please give us the specific information for the primary connection. And please give us a screenshot of what you are seeing. Follow these instructions to get us a screenshot: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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