Support Board
Date/Time: Tue, 26 Nov 2024 02:28:35 +0000
Unable to enter trade
View Count: 372
| [2023-11-29 16:52:23] |
| User312718 - Posts: 23 |
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I tried to enter a trade and it's not going through. This happened all of a sudden as yesterday everything was fine. It's saying "order breaks limits".TradeActivity files query time: 0.106064 seconds. Entries: 0. Current queries: 2 | 2023-11-29 11:48:31.901 TradeActivity files query time: 0.013517 seconds. Entries: 59. Current queries: 1 | 2023-11-29 11:48:31.915 TradeActivity files query time: 0.000918 seconds. Entries: 0. Current queries: 1 | 2023-11-29 11:48:37.067 TradeActivity files query time: 0.069184 seconds. Entries: 45. Current queries: 1 | 2023-11-29 11:48:42.310 TradeActivity files query time: 0.007898 seconds. Entries: 45. Current queries: 1 | 2023-11-29 11:48:42.597 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2023-11-29 11:48:42.753 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2023-11-29 11:48:42.753 TradeActivity files query time: 0.020754 seconds. Entries: 59. Current queries: 1 | 2023-11-29 11:48:44.407 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2023-11-29 11:48:45.118 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2023-11-29 11:48:45.118 TradeActivity files query time: 0.020986 seconds. Entries: 59. Current queries: 1 | 2023-11-29 11:48:46.431 TradeActivity files query time: 0.081038 seconds. Entries: 84. Current queries: 1 | 2023-11-29 11:48:46.834 TradeActivity files query time: 0.021785 seconds. Entries: 59. Current queries: 1 | 2023-11-29 11:48:48.575 TradeActivity files query time: 0.020474 seconds. Entries: 59. Current queries: 1 | 2023-11-29 11:48:49.210 TradeActivity files query time: 0.018407 seconds. Entries: 59. Current queries: 1 | 2023-11-29 11:48:50.510 TradeActivity files query time: 0.018054 seconds. Entries: 59. Current queries: 2 | 2023-11-29 11:48:50.544 TradeActivity files query time: 0.016488 seconds. Entries: 59. Current queries: 1 | 2023-11-29 11:48:51.062 TradeActivity files query time: 0.017650 seconds. Entries: 59. Current queries: 1 | 2023-11-29 11:49:01.514 TradeActivity files query time: 0.016977 seconds. Entries: 59. Current queries: 1 | 2023-11-29 11:49:03.858 TradeActivity files query time: 0.017064 seconds. Entries: 59. Current queries: 1 | 2023-11-29 11:49:04.297 TradeActivity files query time: 0.025668 seconds. Entries: 95. Current queries: 1 | 2023-11-29 11:49:05.880 TradeActivity files query time: 0.015028 seconds. Entries: 84. Current queries: 2 | 2023-11-29 11:49:05.975 TradeActivity files query time: 0.025169 seconds. Entries: 95. Current queries: 1 | 2023-11-29 11:49:06.489 Trade Order Error - OEC order update (Rejected ). Text: Order breaks limits. Broker / Exchange option. Internal Order ID: 6191. Service Order ID: 212089343. Symbol: ESZ23. Account: FOL67903 | 2023-11-29 11:49:06.845 * TradeActivity files query time: 0.018512 seconds. Entries: 84. Current queries: 1 | 2023-11-29 11:49:06.948 Trade Order Error - OEC order update (Rejected ). Text: Order breaks limits. Broker / Exchange option. Internal Order ID: 6194. Service Order ID: 212089349. Symbol: ESZ23. Account: FOL67903 | 2023-11-29 11:49:15.529 * |
| [2023-11-30 15:58:15] |
| John - SC Support - Posts: 36286 |
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You need to ask your broker about that message, as it is coming from them - we have no idea what it means.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-30 20:05:54] |
| Sierra_Chart Engineering - Posts: 17179 |
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Who is your futures broker? We recommend you update Sierra Chart and use Teton order routing.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-11 14:46:27] |
| User312718 - Posts: 23 |
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Good morning, There seems to be a problem when entering orders. This only happens sometimes. I flatten a trade or it hits my bracket exit target and then opens a new position with a market order. I just took a long trade on the NQ exited with 10 points and then a market order to go short popped up and then I flattened that and took a 13 point loss. Please advise on how to correct this situation. Thank you |
| [2024-01-11 15:08:51] |
| Sierra_Chart Engineering - Posts: 17179 |
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You need to determine the origin of this order: and then a market order to go short popped up and then I flattened that and took a 13 point loss. Please advise on how to correct this situation.
For instructions for this, refer to: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Also we strongly recommend not to continue to use OEC and instead move to Teton order routing: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-11 15:14:22
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