Support Board
Date/Time: Tue, 26 Nov 2024 12:21:31 +0000
Historical download complete popup
View Count: 491
| [2023-11-28 10:49:59] |
| User499340 - Posts: 4 |
|
I have tried to open some Charts using real time data, I keep seeing a green popup saying 'historical download complete to re-download use:edit >> delete all data and download' followed by a blue popup saying 'downloading historical data. bars may not appear until done'. Additionally my message log keeps popping up. Any ideas why I have this issue? |
| [2023-11-28 15:30:37] |
| Sierra_Chart Engineering - Posts: 17179 |
|
We see you are using Rithmic. And having connectivity issues. One thing we have learned about Rithmic is that they will disconnect the connection if an invalid symbol is used. So you need to check all of the symbols being used and make sure they are correct. This section here explains how to locate all of the symbols: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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