Support Board
Date/Time: Tue, 26 Nov 2024 16:45:54 +0000
Orders not going through
View Count: 255
| [2023-11-07 03:31:23] |
| User618639 - Posts: 5 |
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When I attempt to place an order, I see the order on the DOM; however, it does not get placed through to the chart. I then get a message on my trade service log saying the order timed out. I am attaching a copy of the service log for you to review. Any assistance is much appreciated!
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 Screenshot (269).png / V - Attached On 2023-11-07 02:06:30 UTC - Size: 60.42 KB - 67 views Attachment Deleted. |
| [2023-11-07 04:10:49] |
| User618639 - Posts: 5 |
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Also, when I attempt to add the account in the "Order Allocation" screen to copy the trades, I can see the account as far as "available accounts"; however, it will not allow me to add the account to the "Allocation Accounts" list.
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| [2023-11-07 04:43:33] |
| Sierra_Chart Engineering - Posts: 17182 |
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First, Rithmic is not responding to the orders and they should. But it looks like the Trade Account is not set correctly. For example you cannot use Sim1 with Rithmic. Choose a Rithmic account: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-07 10:22:05] |
| User618639 - Posts: 5 |
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Got it straight! Thank you!
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