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Date/Time: Tue, 26 Nov 2024 17:29:41 +0000

How to Post a Message for Support

Service Not Active

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[2023-11-01 13:50:21] #1 [Go To First Post]
User175868ZZA - Posts: 21
2023-11-01 13:33:50 NYMEX with Market Depth for non-professional Trading accounts Exchange Fee. -11.50 USD I have paid for this service but it isn't active on my account?

[2023-11-01 13:59:51] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17182
The problem is the Sierra Chart usage time on your account is expired. We added a week of usage time to it for now. You may need to restart Sierra Chart. Sometime in the next seven days: Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password if necessary. 2. Choose the particular Service Package and the number of Months that you want and press the "Update/Set" button. If you are on a Trial, you will first need to add sufficient credit to your account to pay for the chosen Service Package/Months. In this case, refer to the step below. Once that is done you can then choose the Service Package and number of Months. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-01 14:37:15] #3 [Go To First Post]
User175868ZZA - Posts: 21
I have already activated this NYMEX with Market Depth for non-professional Trading accounts. I dont see this option in the drop down options?

[2023-11-01 16:14:01] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 17182
You do have access to real-time NYMEX data now. You can open charts for NYMEX through File >> Find Symbol >> Futures-NYMEX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-01 16:14:34

[2023-11-01 18:14:23] #5 [Go To First Post]
User175868ZZA - Posts: 21
is this for full lenght or just 7 days?

[2023-11-01 19:33:30] #6 [Go To First Post]
John - SC Support - Posts: 36300
The NYMEX exchange is valid through the end of November. The exchanges renew on a calendar month basis, so they renew on the first day of each month. This is different (and separate) from your Usage Time that renews on a rolling 31 day cycle based on when you last activated your account. In your case, you have 8 more days of usage time (your ending date is November 8, 2023, so the automatic renewal will be done just after midnight UTC time on November 9, 2023). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-02 12:39:11] #7 [Go To First Post]
User175868ZZA - Posts: 21
automatic renewal will be done just after midnight UTC time on November 9, 2023 Do I pay anything on this date?

[2023-11-02 14:40:31] #8 [Go To First Post]
John - SC Support - Posts: 36300
In order to ensure that your account automatically renews for the the package you have selected (Package 11 for 1 month at $46.00 per month), you will need to ensure that you have at least $46.00 in your Services Surplus with us prior to the renewal date (November 9, 2023). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-02 19:07:54] #9 [Go To First Post]
User175868ZZA - Posts: 21
NYMEX with Market Depth for non-professional Trading accounts Exchange Fee. -11.50 USD Is this not the total fee I pay?What is the $46 for, can this not be reduced & is this needed to just get crude oil data?

[2023-11-02 19:31:10] #10 [Go To First Post]
John - SC Support - Posts: 36300
You pay two fees to Sierra Chart: - Integrated Advanced Package (Package 11) - $46.00 per month. This is your subscription to use the core Sierra Chart software. - NYMEX with Market Depth for Non-Professional Trading Accounts - $11.50 per month. This is the fee that is paid in order to get real-time data for the NYMEX exchange including the Market Depth data. You need to have both of these in order to get use Sierra Chart and get real-time data. There are other options available, but most likely you have selected these options for a reason. Here are some thoughts: - You can change to the "Integrated Standard" package (package 10) which costs $36.00 per month. Changing to this package will eliminate the ability to use the Numbers Bars, TPO, and Drawn Volume Profile options. Refer to the following for the differences in the Integrated packages: Description of Service Packages and Pricing: Integrated Packages - If you do not need Market Depth data, then you can change your exchange selection to the "NYMEX Non-Professional Top-of-Book" instead of the "NYMEX with Market Depth". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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