Support Board
Date/Time: Tue, 26 Nov 2024 22:32:19 +0000
Phantom trade on AMP account (simulation)
View Count: 385
| [2023-10-12 17:23:34] |
| cryptoplus - Posts: 5 |
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Hi all ! i saw some posts here, but wasnt the same pb as me, so i post to have your help ! :) i have a "phantom/fake" order that i cant close. This trade was opened when i was LIVE (and no in simulation) but we see this trade, only in simulation, on my AMP account (i attached the picture) i try to close it but i have this message : Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2015. Service Order ID: (none). Symbol: F.US.FDXSZ23. Account: 172102 | 2023-10-12 19:17:29.141 * if i come back in live account, i can trade, but i have always this trade that change DPL informations, cause it takes the price of this trade each time i open a new one, an when i close, this trade take the value of the "TRUE" trade, and again and again, so i can't have a good DPL anymore (and logs of course) thx for yout help, AMP told me thats not CQG pb, and to see here, with your support |
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| [2023-10-12 18:50:37] |
| Sierra_Chart Engineering - Posts: 17185 |
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We need to understand what you mean by this: i have a "phantom/fake" order that i cant close.
Where exactly do you see this.Are you referring to a position? And are you trading from a sub instance of Sierra Chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-12 21:43:37] |
| cryptoplus - Posts: 5 |
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i see this trade when i m in SIMULATION (no live) but in my amp account (not SIM1) and i didnt change to simulation when i was trading live this morning, so i dont understand whats going on ! i attached a second picture, tell me if u need more |
ff.JPG| [2023-10-12 21:49:14] |
| cryptoplus - Posts: 5 |
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and if i go to live, i don't have the trade on the graph, and running, but in the log, there is. so if open 1 contract only, if i close, it close mine, but in logs it's closing 2 trades, so calculation (DPL), logs of trades, etc are not even good now ! i put u the screen |
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| [2023-10-13 17:00:39] |
| Sierra_Chart Engineering - Posts: 17185 |
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Clear the trade activity data, for that particular Symbol and Trade Account: Trade Activity Log: Clearing Trade Activity Data Also refer to: Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List (This is another way to work around the problem by setting the starting date to after any erroneous fill data) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-13 17:01:50
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| [2023-10-13 21:27:56] |
| cryptoplus - Posts: 5 |
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thx but trade is still there. i put u the 2 "bad" lines in the trade activity log : F.US.FDXSZ23 Fills 2023-10-12 09:39:39.832160 2023-10-12 09:39:39.832178 Trade simulation fill. Bid: 15616 Ask: 15618 Last: 15616 1493 1324494182 Stop 1 Sell 15616 Filled 15616 1 172102 Close 1491 1493.1 15626 15616 test.twconfig 0.00 1493.94124 Day F.US.FDXSZ23 Fills 2023-10-12 09:39:39.832160 2023-10-12 09:39:40.407977 CQG order update. Status: FILL 1493 1324494182 Stop 1 Sell 15616 Filled 15616 2 172102 Open 1491 -1 57820084493 test.twconfig 0.00 1493.94124 Day and now, in "trades" section -> trade activity log i have : 5.00 60.00 Long 15593 15598 2023-10-12 15:00:41.251 BP 2023-10-12 15:01:41.168 EP F.US.FDXSZ23 333.00 393.00 Short 15597 15264 2023-10-12 15:01:41.168 BP 2023-10-13 19:49:54.680 EP F.US.FDXSZ23 0.00 0.00 Short 15266 2023-10-13 19:51:21.796 BP F.US.FDXSZ23 1 1 0 so, here, i tested to open a new trade (buy at 15264) in live. It "closed" the short from yesterday (at the price of the opening) it count in DPL = +333 i closed the buy at 15266, so my balance get the profit, but now, i have this "trade" that is not in live (but in sim), and will be always count in DPL until i do a next trade... So monday, if i do a buy at 15200 for example, it'll close the short at 15266, and count me a loss of 66 (in DPL but not in my balance). and again, and again, each time i open close trades ! :/ hope it's clear ! ps : and of course if i go back in "simulation", choose my AMP account, i can't close the trade (at the new price) , i have this message when i try : Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 2115. Service Order ID: (none). Symbol: F.US.FDXSZ23. Account: 172102 | 2023-10-13 23:31:10.648 * Date Time Of Last Edit: 2023-10-13 21:31:26
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| [2023-10-16 15:33:15] |
| Sierra_Chart Engineering - Posts: 17185 |
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Delete the fills that are not correct, if any. Select them individually and use the Delete Trade Activity Entry command: Trade Activity Log: Trade Activity Data Editing Menu Commands (Trade >> Trade Activity Log) so, here, i tested to open a new trade (buy at 15264) in live. It "closed" the short from yesterday (at the price of the opening) it count in DPL = +333 i closed the buy at 15266, so my balance get the profit, but now, i have this "trade" that is not in live (but in sim), and will be always count in DPL until i do a next trade... Help With Daily Profit/Loss Value: Simplified Steps to Solve Incorrect Daily Profit/Loss Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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