Support Board
Date/Time: Wed, 27 Nov 2024 00:42:04 +0000
Cancel button in trading DOM greyed out
View Count: 268
| [2023-10-06 19:48:02] |
| User819436 - Posts: 5 |
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I jerked the mouse while placing a bracket order. the courser flashed down thru the screen while I had the mouse button depressed. The bracket order lines appeared on the chart wildly out of place. I immediately pressed the Cancel button. The Cancel button in the DOM turned grey. the trade service Log Display: "Order modification failed (internalOrderID) | Unable to modify order because it is no longer working." "Unable to Flatten/Reverse. Position does not exist." I am unable to reset the greyed out Cancel button with my current skill set. |
| [2023-10-07 13:19:57] |
| Sierra_Chart Engineering - Posts: 17187 |
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There is nothing to be concerned with. That button is normally disabled when there are no orders to cancel. Refer to: Basic Trading and the Trade Window: Main/C >> Cancel All Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-07 13:33:16
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