Support Board
Date/Time: Wed, 27 Nov 2024 00:45:26 +0000
Service Connection Error
View Count: 298
| [2023-10-03 06:20:45] |
| Chomway - Posts: 2 |
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Been unable to connect to Sierra Charts through Trading Evaluator for 2 days now. Error message I'm getting is: "Connection error message from service: Trading Evaluator | Logon error received from server. Secondary instance is not allowing connections to this server." I've updated to the latest version of Sierra but still getting the same. Have also seen others had this recently and it went away. Any ideas on how to resolve? |
| [2023-10-03 06:28:20] |
| Sierra_Chart Engineering - Posts: 17188 |
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We have now confirmed that there is no connectivity problems for the trading evaluator services. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-03 10:26:28] |
| Chomway - Posts: 2 |
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Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 | 2023-10-03 11:24:51.521 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-10-03 11:24:51.521 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-03 11:24:51.522 DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2023-10-03 11:24:51.522 File >> Disconnect selected. | 2023-10-03 11:24:58.330 DTC Client socket (2) | CloseSocket call. | 2023-10-03 11:24:58.330 Trading Evaluator | Disconnected. | 2023-10-03 11:24:58.330 DTC Client socket (2) | Closed. | 2023-10-03 11:24:58.330 Trading Evaluator | Connecting to the server tradesimulation4.sierracharts.com. Port 11096 | 2023-10-03 11:25:03.590 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-10-03 11:25:03.591 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-03 11:25:03.591 DTC Client socket (2) | Connecting to IP: 162.251.232.244. | 2023-10-03 11:25:03.591 Trading Evaluator | Network connection to server complete. | 2023-10-03 11:25:03.781 Trading Evaluator | Starting socket receive thread. | 2023-10-03 11:25:03.781 Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none | 2023-10-03 11:25:03.781 Trading Evaluator | Setting DTC encoding to Binary VLS | 2023-10-03 11:25:04.352 Trading Evaluator | Sending logon request message. | 2023-10-03 11:25:04.352 Trading Evaluator | Received logon response. | 2023-10-03 11:25:04.542 Trading Evaluator | Server Name: SC DTC Server. | 2023-10-03 11:25:04.542 Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2023-10-03 11:25:04.542 Trading Evaluator | Logon error received from server: Secondary instance is not allowing connections to this server | 2023-10-03 11:25:04.542 Trading Evaluator | Failed connections: 6 | 2023-10-03 11:25:04.542 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-10-03 11:25:04.542 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-10-03 11:25:04.542 Trading Evaluator | Waiting for socket receive thread to end | 2023-10-03 11:25:04.570 DTC Client socket (2) | CloseSocket call. | 2023-10-03 11:25:04.570 Trading Evaluator | Disconnected. | 2023-10-03 11:25:04.570 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-10-03 11:25:04.570 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-10-03 11:25:04.570 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-10-03 11:25:04.945 DTC Client socket (2) | Closed. | 2023-10-03 11:25:04.945 Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 | 2023-10-03 11:25:06.568 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-10-03 11:25:06.568 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-03 11:25:06.568 DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2023-10-03 11:25:06.568 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-03 11:25:27.572 * DTC Client socket (2) | CloseSocket call. | 2023-10-03 11:25:27.572 Trading Evaluator | Failed connections: 7 | 2023-10-03 11:25:27.572 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-10-03 11:25:27.572 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-10-03 11:25:27.572 DTC Client socket (2) | Closed. | 2023-10-03 11:25:27.572 DTC Client socket (0) | CloseSocket call. | 2023-10-03 11:25:27.585 Trading Evaluator | Disconnected. | 2023-10-03 11:25:27.585 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-10-03 11:25:27.585 Trading Evaluator | Connecting to the server tradesimulation4.sierracharts.com. Port 11096 | 2023-10-03 11:25:29.584 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-10-03 11:25:29.585 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-03 11:25:29.585 DTC Client socket (2) | Connecting to IP: 162.251.232.244. | 2023-10-03 11:25:29.585 Trading Evaluator | Network connection to server complete. | 2023-10-03 11:25:29.778 Trading Evaluator | Starting socket receive thread. | 2023-10-03 11:25:29.778 Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none | 2023-10-03 11:25:29.778 Trading Evaluator | Setting DTC encoding to Binary VLS | 2023-10-03 11:25:30.356 Trading Evaluator | Sending logon request message. | 2023-10-03 11:25:30.356 Trading Evaluator | Received logon response. | 2023-10-03 11:25:30.548 Trading Evaluator | Server Name: SC DTC Server. | 2023-10-03 11:25:30.548 Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2023-10-03 11:25:30.548 Trading Evaluator | Logon error received from server: Secondary instance is not allowing connections to this server | 2023-10-03 11:25:30.548 Trading Evaluator | Failed connections: 8 | 2023-10-03 11:25:30.548 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-10-03 11:25:30.548 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-10-03 11:25:30.548 Trading Evaluator | Waiting for socket receive thread to end | 2023-10-03 11:25:30.553 DTC Client socket (2) | CloseSocket call. | 2023-10-03 11:25:30.553 Trading Evaluator | Disconnected. | 2023-10-03 11:25:30.553 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-10-03 11:25:30.553 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-10-03 11:25:30.553 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-10-03 11:25:30.745 DTC Client socket (2) | Closed. | 2023-10-03 11:25:30.745 Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 | 2023-10-03 11:25:32.554 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-10-03 11:25:32.554 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-03 11:25:32.555 DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2023-10-03 11:25:32.555 |
| [2023-10-03 12:36:46] |
| Sierra_Chart Engineering - Posts: 17188 |
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Your computer or network is blocking the connection: Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 | 2023-10-03 11:25:06.568
DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-10-03 11:25:06.568 DTC Client socket (2) | New receive buffer size: 0 | 2023-10-03 11:25:06.568 DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2023-10-03 11:25:06.568 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-10-03 11:25:27.572 * DTC Client socket (2) | CloseSocket call. | 2023-10-03 11:25:27.572 If you are running any third-party firewall software, disable that and if you are connecting from an office network make sure port 11096 is unblocked. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-03 12:37:07
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