Support Board
Date/Time: Wed, 27 Nov 2024 06:41:49 +0000
Cant open new chartbooks and proceed any functions due to error
View Count: 2107
| [2014-07-17 09:17:15] |
| User52538 - Posts: 11 |
|
When I want to load more then 5 chartbooks - error Caught an except. during the processing of a timer event. And all the functions halts - no connection, no dialogs, if there are dialogs - just empty forms - gray rectangulars) Every ch-book contains 6 charts like this: https://yadi.sk/d/NzGqPn73WmWnj No studies, except Dynamic VbP, volume and priceline. There are enough memory for running - sierra never uses more 200MB and it uses 5-20% CPU time: https://yadi.sk/d/R0lk1CbrWmVnv When I close 1-2 chartbooks, everything becomes OK! Are there problems with memory allocation or something similar? E.g., NYSE platform takion uses 800-1700 MB of memory and has no problems. Ninja Trader runs on my PC with 30-40 open windows with heavy indicators and has no problems too. I see the problem in Sierra and wait for your recomendations to solve it Look what happens now with Sierra in log: https://yadi.sk/i/iLW1P-xzWnwW9 Date Time Of Last Edit: 2014-07-17 14:56:09
|
| [2014-07-17 15:41:08] |
| |
|
Make sure you are not using any custom studies. Refer to help topic 17 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails17.html Check every chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-17 16:10:07] |
| User52538 - Posts: 11 |
|
Im sure not using any custom studies. Only volume. look at my experiment: i reinstalled sierra then i opened 7 chartbooks / 6 charts in each, on 7th chartbook there were the same: Timer event, no dialogs, menus etc etc Other platforms works in high-loaded mode - no problems. My idea is simple - I only want to have one chartbook for one instrument with custom scales for each chart - 10-15 futures/chartbooks maybe 40-50 opened charts is limit for this platform?) Date Time Of Last Edit: 2014-07-17 16:26:20
|
| [2014-07-18 04:59:22] |
| |
|
Attach one of the Chartbooks that you run into a problem with. Here are the instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile A Chartbook can be privately attached. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-18 04:59:40
|
| [2014-08-13 23:07:42] |
| User52538 - Posts: 11 |
|
screenshot & chartbook I've noticed that it is possible to make many charts and chartbooks when they attached to main window. But when many deattached charts appear, problems appear too) Look: it was impossible to make 20 workspaces with 5 DEATTACHED charts in each, but even 25 workspaces work cool when charts are attached! 25 w-spaces with 4 attached charts in each were created successfully. First I added to each w-space 1 deattached chart, so it become 4 attached+1deattached. Then I added one more deattached to each. On 19th w-space bugs with blank windows and errors began! I want to use all my displays, but I now only 2 of them are in use + laptop. One display - main window, to others - 2 deattached charts. Thats why I cant begin to trade with your platform, still using NinjaTrader on 9 monitors and hundreds of charts. But, frankly speaking, I think that Sierra is better and I want to try it in real trade sooner or later! Date Time Of Last Edit: 2014-08-13 23:22:20
|
Private File Private File |
| [2014-08-14 02:38:17] |
| |
|
You have already determined what the problem is. You are running into an operating system problem with detached chart windows. We see you are using Windows XP. Windows XP is running into a problem when a large number of detached charts are opened. This is a known issue with Windows XP. The reason you may not see a problem with other programs is the style of window they may be using is different. This problem is a Windows XP issue 100%. We are fairly certain this problem does not exist on Windows 7, because we do not hear about this problem on Windows 7. So we highly recommend updating to Windows 7. There is no need for us to look at your Chartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-14 02:38:53
|
| [2014-08-14 06:19:17] |
| User52538 - Posts: 11 |
|
ok thanks i'll try |
To post a message in this thread, you need to log in with your Sierra Chart account: