Support Board
Date/Time: Wed, 27 Nov 2024 03:45:38 +0000
Sierra not posting orders to Rithmic or vice versa
View Count: 356
| [2023-09-27 19:00:15] |
| User368639 - Posts: 45 |
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Trading with Apex and Rithmic. Major issue: Rithmic not processing my SC orders or Sierra not getting my orders to Rithmic. Apex Support says there have been no issues with Rithmic today: "This is a Sierra Charts Problem" In SC, something is not right: 1. Trade Activity shows an order with constantly changing p/l in MNQ but, 2. Trader Orders window shows no orders 3. When I hit Cancel All or Flatten, Trade Service Log says "order not present". 4. I need to make sure there are no open orders before the close or it blows my Apex account. 5. How can I get rid of the order showing in Trade Activity window? Thank you. |
| [2023-09-27 20:10:55] |
| John - SC Support - Posts: 36309 |
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Check to see if you are in Simulation Mode and that order is a simulated order. If it is, then delete the order Fill in the Trade Activity Log for it. Check with APEX to ensure that you do not have any open orders. If you are certain that you do not have any orders in the market, but the system is showing that you do have one, then go to the Trade Activity Log and find the fill for the order that is showing as open in Sierra Chart. Then determine if this is a real order for which the closing fill is not present, in which case you need to add the closing fill to close the position. Or, if this is somehow not a real order, in which case you would need to determine how it got there (look at the OrderActionSource for the Orders to determine this) and eventually you will need to remove the fill from your Trade Activity Log so it no longer shows in your chart. Refer to the information at the following link: Trade Activity Log: Viewing Historical Trade Activity Trade Activity Log Analysis: Determining the Origin of a New/Modified Order For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-27 23:27:39] |
| Sierra_Chart Engineering - Posts: 17190 |
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5. How can I get rid of the order showing in Trade Activity window? This is not an issue and the instructions to solve this are here: Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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